Genesys
Genesys's Overview
Genesys is a global leader in cloud customer experience (CX) and contact center solutions. The company's technology helps organizations of all sizes deliver empathetic, personalized experiences to their customers across any channel, including voice, text, social media, and web chat. Genesys Cloud CX™, its flagship platform, powers customer service, sales, and marketing operations for thousands of businesses worldwide, enabling them to improve customer loyalty, increase efficiency, and drive growth. Genesys is focused on Experience as a Service℠, empowering organizations to orchestrate fluid, end-to-end customer journeys at scale.
Where is Genesys's Headquarters?
HQ Function
The Menlo Park headquarters serves as a central hub for executive leadership, global strategy, product innovation, marketing, and corporate functions, driving the company's vision for customer experience orchestration.
Notable Features:
Modern office space designed to foster collaboration and innovation, featuring open-plan work areas, advanced communication technologies, and amenities supporting employee well-being. Located in the vibrant tech hub of Menlo Park.
Work Culture:
Genesys fosters a work culture centered on innovation, customer empathy, and collaboration. Employees often describe an environment that encourages learning, embraces diversity, and supports a healthy work-life balance, with a strong focus on delivering exceptional customer experiences.
HQ Significance:
Its Silicon Valley location provides Genesys with direct access to a rich talent pool, cutting-edge technological advancements, venture capital, and a network of industry partners, crucial for maintaining its leadership in the fast-evolving CX market.
Values Reflected in HQ: The workspace design and operational ethos reflect Genesys's core values: 'Empathy in Action,' 'Own It,' 'Innovate,' 'Build Trust,' and 'Win as One Team,' creating an environment conducive to developing leading customer experience solutions.
Location:
Genesys maintains a robust global presence with numerous offices and remote teams strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and Asia-Pacific (APAC). This worldwide network supports global sales, marketing, customer success, professional services, research and development, and 24/7 technical support, enabling Genesys to effectively serve its diverse international clientele and provide localized expertise and solutions.
Street Address:
200 Jefferson Drive
City:
Menlo Park
State/Province:
California
Country:
USA
Genesys's Global Presence
Indianapolis, Indiana/USA
Address: 7601 Interactive Way, Indianapolis, IN 46278, USA
Key center for North American operations, housing a large employee base with significant engineering, support, and services talent for the Americas market.
London, England/UK
Address: Building 9, Chiswick Park, 566 Chiswick High Road, London, W4 5XT, UK
Strategic location for accessing European markets, a diverse talent pool, and coordinating business activities across the EMEA region.
Sydney, New South Wales/Australia
Address: Level 13, 1 Pacific Highway, North Sydney, NSW 2060, Australia
Drives growth and customer success in the expansive APAC market, tailoring solutions to diverse regional needs and fostering local ecosystem partnerships.
Galway/Ireland
Address: Block R, Wellpark Retail and Leisure Park, Wellpark, Galway, Ireland
Leverages Ireland's tech talent pool for innovation and provides critical support functions for the EMEA customer base.
Buying Intent Signals for Genesys
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Genesys
As of April 2025, Genesys' leadership includes:
Investors of Genesys
Genesys has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the last 12 months, Genesys has primarily focused on strengthening its existing executive team, highlighted by the strategic appointment of a new Chief Technology Officer. There have been no other major publicly announced executive team changes during this period, indicating stability in its leadership.
New Appointments:
Technology (Tech Stack) used by Genesys
Discover the tools Genesys uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Genesys Email Formats and Examples
Genesys primarily utilizes a standardized email format for its employees, which is typically the employee's first name followed by a period, then their last name, all before the '@genesys.com' domain. Variations may exist for specific roles or regions, but this is the most common structure.
first.last@genesys.com (e.g., jane.doe@genesys.com)
Format
jane.doe@genesys.com
Example
95%
Success rate
News and media
Genesys Newsroom • April 30, 2024
Genesys Cloud CX Achieves FedRAMP High In Process Designation, Paving Way for U.S. Federal Government Agencies to Modernize Citizen Experiences
Genesys announced that Genesys Cloud CX™ is now officially designated as ‘In Process’ for the Federal Risk and Authorization Management Program (FedRAMP®) High program. This milestone will enable U.S. federal government agencies to leverage Genesys Cloud CX for transforming citizen experiences with enhanced security and compliance....more
Genesys Newsroom • February 13, 2024
Genesys Appoints Wesley Story as Chief Technology Officer
Genesys announced the appointment of Wesley Story as its new Chief Technology Officer (CTO). Story will lead the company's global technology vision, strategy, architecture and development to further accelerate innovation for the Genesys Cloud CX platform....more
Genesys Newsroom • January 17, 2024
Genesys Reports Strong Q3 Fiscal Year 2024 Results, Surpassing $1.2 Billion in Cloud ARR
Genesys reported strong financial performance for the third quarter of fiscal year 2024, with Genesys Cloud CX™ revenue growing significantly and total company cloud annual recurring revenue (ARR) surpassing $1.2 billion. The results highlight continued momentum in its cloud transition and market leadership....more
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