5CA
5CA's Overview
5CA is a prominent customer experience (CX) solutions provider that specializes in delivering multilingual customer support, technical assistance, localization, and quality assurance services. They primarily cater to the gaming, consumer electronics, and e-commerce industries, leveraging a 'work-from-home' model with a global talent pool. This approach allows 5CA to offer flexible, scalable, and 24/7 CX solutions tailored to their clients' international needs, helping brands enhance customer satisfaction and loyalty worldwide.
Where is 5CA's Headquarters?
HQ Function
The Utrecht headquarters serves as the central command for 5CA's global operations. This includes strategic planning, business development, financial management, human resources leadership, and the coordination of its extensive network of remote CX professionals.
Notable Features:
The office is situated in Papendorp, a modern business park known for its contemporary architecture and excellent transport links. While 5CA champions a remote work model, the HQ provides essential infrastructure, modern workspaces, and advanced technology for its core global management and support teams.
Work Culture:
The HQ work culture reflects 5CA's global, agile, and tech-forward identity. It fosters collaboration among the central team, emphasizes efficient communication strategies essential for managing a large distributed workforce, and promotes an innovative approach to addressing the CX challenges of the fast-paced gaming and tech sectors.
HQ Significance:
Its location in Utrecht, a key European business and technology center, offers 5CA strategic advantages, including access to a skilled multinational talent pool, proximity to potential clients and partners, and a robust infrastructure for managing international operations.
Values Reflected in HQ: The choice of a modern, well-connected headquarters in a European tech hub underscores 5CA's commitment to professionalism, global reach, technological advancement, and operational efficiency. It serves as a stable and efficient core that supports their mission of delivering high-quality, scalable CX solutions worldwide.
Location:
5CA supports its international clientele through a largely remote and globally distributed workforce, marketed as their 'Work From Home Heroes,' operating from numerous countries. While maintaining physical offices in the Netherlands (HQ), Argentina, and the USA for regional coordination and specific functions, their primary operational strength lies in this distributed model. This structure enables 5CA to provide continuous, 24/7 multilingual customer support, localization, and quality assurance services, effectively addressing the needs of global brands across all major markets and time zones, particularly in industries like gaming, consumer electronics, and e-commerce.
Street Address:
Euclideslaan 60
City:
Utrecht
State/Province:
Utrecht
Country:
Netherlands
5CA's Global Presence
Buenos Aires, Argentina
Address: Cerrito 1136, C1010AAY CABA, Argentina (Serviced office location)
Supports 5CA's expansion and service delivery in Latin America by leveraging a strong local talent pool for customer service and technical support, ensuring culturally-aware and language-specific assistance for clients and their end-users in the region.
New York, NY, USA
Address: 135 W 41st St, New York, NY 10036, USA (Serviced office location)
Enhances 5CA's presence and accessibility in the critical North American market, facilitating closer collaboration with major gaming, e-commerce, and technology companies headquartered or with substantial operations in the region.
Buying Intent Signals for 5CA
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Executive Team of 5CA
As of April 2025, 5CA' leadership includes:
Investors of 5CA
5CA has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Based on publicly available information, there have been no major executive hires or departures announced by 5CA in the last 12 months, suggesting a period of stability within its core leadership team.
Technology (Tech Stack) used by 5CA
Discover the tools 5CA uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
5CA Email Formats and Examples
5CA commonly uses the 'first.last@5ca.com' email format for its employees. This is a prevalent structure in many international companies, facilitating straightforward contact. Other formats may exist but are less common.
first.last@5ca.com
Format
john.smith@5ca.com
Example
85%
Success rate
News and media
5CA Blog • February 1, 2024
5CA and Innogames: A Partnership Boosting CSAT by 10%
5CA published a case study detailing its successful collaboration with Innogames, a leading developer of mobile and browser games. The study highlights how 5CA's customized customer support solutions contributed to a significant 10% increase in customer satisfaction (CSAT) scores for Innogames....more
Nimdzi Insights / 5CA Newsroom • July 12, 2023
5CA Recognized as a Top BPO for Gaming in 2023 by Nimdzi Insights
Independent market research firm Nimdzi Insights featured 5CA in its 2023 BPO Market report. The report recognized 5CA as a key player in the gaming Business Process Outsourcing (BPO) sector, commending its specialized customer support and comprehensive CX services tailored for the gaming industry....more
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