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ServiceNow's Overview

Total employees23176
HeadquartersSanta Clara
Founded2003

ServiceNow (NYSE: NOW) is an American software company headquartered in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow provides a comprehensive suite of services built on its Now Platform, enabling organizations to improve operational efficiencies, create better employee and customer experiences, and drive innovation. Its solutions cover IT, employee, customer, and creator workflows, making it a pivotal tool for digital transformation in businesses worldwide.

Where is ServiceNow's Headquarters?

HQ Function

The headquarters serves as the primary center for executive leadership, corporate strategy, core product development, engineering, global marketing, and administrative functions.

Notable Features:

A modern, multi-building campus designed to foster collaboration and innovation, featuring open-plan workspaces, advanced technology infrastructure, extensive employee amenities such as cafes and fitness centers, and sustainable design elements.

Work Culture:

ServiceNow's HQ fosters a dynamic, fast-paced, and innovative work environment. The culture emphasizes teamwork, customer success ('Hungry and Humble'), diversity, and inclusion. Employees often describe it as collaborative and driven, with opportunities for growth and learning.

HQ Significance:

Its Silicon Valley location provides strategic access to a vast talent pool, technology partners, venture capital, and a leading-edge innovation ecosystem. The HQ is the command center for ServiceNow's global expansion and product strategy.

Values Reflected in HQ: The headquarters' design and amenities reflect ServiceNow's values of innovation, collaboration, employee well-being, and creating great experiences. Emphasis on open spaces, natural light, and sustainability underscores its commitment to a modern and responsible workplace.

Location:

ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, Middle East, Africa (EMEA), and the Asia-Pacific Japan (APJ) region. This extensive network supports worldwide sales operations, localized customer service, global research and development initiatives, and the delivery of its cloud-based Now Platform to enterprises in virtually every industry.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

CA

Country:

USA

ServiceNow's Global Presence

Hyderabad, Telangana/India

Address: ServiceNow India Pvt. Ltd., Maximus Towers, Building 2A & 2B, Mindspace IT Park, Hitec City, Madhapur, Hyderabad - 500081, Telangana, India

Supports ServiceNow's expanding operations in the Asia-Pacific Japan (APJ) region and provides critical development and support functions for global customers. It's a key hub for innovation and service delivery.

Amsterdam, North Holland/Netherlands

Address: Hoekenrode 3, 1102 BR Amsterdam, Netherlands

Drives ServiceNow's business growth and customer engagement across EMEA, tailoring solutions to meet diverse market needs and supporting a large customer base in the region.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
CJ Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Nick Tzitzon - Chief Strategy and Corporate Affairs Officer
Chris Bedi - Chief Digital Information Officer
Russ Elmer - General Counsel
Paul Smith - Chief Commercial Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock Inc.
State Street Corporation
Price T. Rowe Associates Inc.
Fidelity Management & Research Company (FMRCo)
Geode Capital Management
Morgan Stanley

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

ServiceNow has made strategic appointments to its executive team over the past year to further strengthen its leadership in key commercial and regional operations, aiming to drive continued global growth.

New Appointments:

Paul Smith, Paul Smith joined ServiceNow as Chief Commercial Officer to lead the company's global sales organization, succeeding Kevin Haverty who retired in 2023. Smith reports to President and COO CJ Desai.
Karel van der Poel, Karel van der Poel was appointed as SVP and General Manager for ServiceNow's EMEA region, tasked with driving growth and customer success across Europe, the Middle East, and Africa.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow primarily uses the 'first.last@servicenow.com' email format for its employees. This is the most common structure, though variations might exist for some individuals or specific departments.

first.last@servicenow.com

Format

john.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow Press RoomApril 24, 2024

ServiceNow Announces First Quarter 2024 Financial Results

ServiceNow reported strong financial results for the first quarter of 2024, with subscription revenues of $2.52 billion, representing 25% year-over-year growth (24.5% in constant currency). The company highlighted continued customer momentum and raised its full-year 2024 subscription revenue guidance....more

ServiceNow Press RoomMay 7, 2024

ServiceNow Introduces New AI-Powered Capabilities to Transform Work Across the Enterprise at Knowledge 2024

At its annual Knowledge conference, ServiceNow unveiled new generative AI solutions embedded into the Now Platform, including expanded Now Assist capabilities and new AI-driven features for developers and specific workflows, aiming to boost productivity and innovation for its customers....more

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