Intercom
Intercom's Overview
Intercom is a customer communications platform that helps businesses build better customer relationships through personalized, messenger-based experiences. It offers a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's platform leverages AI to automate support, engage customers, and drive growth. Businesses use Intercom to connect with customers at scale, provide proactive support, and convert more leads.
Where is Intercom's Headquarters?
HQ Function
Serves as the global headquarters, housing key operations including engineering, product development, sales, marketing, and customer support leadership for EMEA and global strategy.
Notable Features:
Located in the heart of Dublin near St Stephen's Green, offering modern office amenities designed to foster collaboration and innovation, reflecting Intercom's brand identity with open spaces and areas for team interaction.
Work Culture:
Intercom fosters a fast-paced, innovative, and customer-centric work culture. It emphasizes collaboration, continuous learning, and a strong sense of ownership. The Dublin office is a key part of this dynamic environment, often hosting tech meetups and community events.
HQ Significance:
The Dublin headquarters is significant as it marks Intercom's Irish origins and its strong connection to the European tech ecosystem. It's central to its global operations and talent acquisition in the EMEA region.
Values Reflected in HQ: The office design and culture aim to reflect Intercom's core values of transparency, ambition, collaboration, innovation, and a deep focus on customer success.
Location:
Intercom supports its global customer base through a network of strategically located offices in North America (San Francisco, Chicago), Europe (Dublin, London), and Australia (Sydney). These offices house functions including engineering, product development, sales, marketing, customer support, and operations, enabling Intercom to provide localized services and cater to a diverse range of businesses worldwide.
Street Address:
Stephen Court, 18-21 St Stephen's Green
City:
Dublin
State/Province:
Co. Dublin
Country:
Ireland
Intercom's Global Presence
San Francisco, California, USA
Address: 55 2nd St, 4th Fl, San Francisco, CA 94105, USA
Drives growth and supports customers in the Americas, key for product innovation and market expansion in North America.
London, United Kingdom
Address: 201 Borough High Street, London, SE1 1JA, United Kingdom
Supports Intercom's growing customer base in the UK and Europe, tailoring services to local market needs and strengthening its European presence.
Sydney, New South Wales, Australia
Address: Level 5, 50 Carrington Street, Sydney NSW 2000, Australia
Expands Intercom's presence and supports growth in the Asia-Pacific market, providing localized support and engagement.
Chicago, Illinois, USA
Address: 190 S LaSalle St, Suite 2000, Chicago, IL 60603, USA
Strengthens Intercom's presence in the US Midwest and serves as a key talent hub, supporting a diverse range of customers across various industries.
Buying Intent Signals for Intercom
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Intercom
As of April 2025, Intercom' leadership includes:
Investors of Intercom
Intercom has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the past 12 months, Intercom saw a key leadership transition with co-founder Eoghan McCabe stepping down as CEO in October 2023 to become Chairman. The company also strengthened its engineering leadership with the appointment of Chaitanya 'CK' Kannan as SVP of Engineering in July 2023.
Departures
New Appointments:
Technology (Tech Stack) used by Intercom
Discover the tools Intercom uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Intercom Email Formats and Examples
Intercom commonly uses several email formats. The most prevalent patterns include [first_initial][last_name]@[intercom.com] (e.g., jdoe@intercom.com) and [first_name]@[intercom.com] (e.g., jane@intercom.com). Other formats like [first_name].[last_name]@intercom.com may also be in use. Understanding these common patterns can be helpful for professional communication.
[first_initial][last]@intercom.com
Format
jdoe@intercom.com
Example
75%
Success rate
News and media
Intercom.com Blog • May 14, 2024
Intercom News: Intercom Introduces Customizable AI Answers for Fin, its AI Bot
Intercom announced new enhancements to its AI chatbot, Fin, allowing businesses to customize AI-generated answers with specific company information, brand voice, and approved content sources, further improving automated customer support accuracy and relevance....more
Business Wire • February 27, 2024
Intercom News: Intercom Launches AI Features to Proactively Support Customers and Automatically Deflect Up to 50% of Support Questions
Intercom has rolled out new AI-powered features designed to proactively address customer issues and significantly reduce support volume by automatically deflecting common queries. These tools aim to enhance customer satisfaction and operational efficiency....more
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