Intercom
Intercom's Overview
Intercom is a customer communications platform that enables businesses to build stronger customer relationships through personalized, messenger-based experiences. Founded in 2011, Intercom offers a suite of integrated products for sales, marketing, and support teams to connect with customers at every stage of their journey. The platform is widely used by businesses of all sizes, from startups to large enterprises, to improve customer engagement, acquisition, and retention.
Where is Intercom's Headquarters?
HQ Function
Serves as a major hub for Intercom's R&D, engineering, product development, and strategic European business operations, driving innovation for its global customer base.
Notable Features:
The office is situated in Stephen Court, a modern office building in the historic St. Stephen's Green area. The interiors are contemporary, designed to foster collaboration and reflect Intercom's innovative culture.
Work Culture:
Intercom's Dublin HQ is known for its vibrant, inclusive, and fast-paced work environment. It emphasizes collaboration, engineering excellence, and a strong sense of community among employees.
HQ Significance:
The Dublin headquarters is central to Intercom's identity and global strategy, being one of its founding locations. It anchors its significant engineering talent and presence in the EMEA tech ecosystem.
Values Reflected in HQ: The Dublin HQ embodies Intercom's core values of innovation, customer focus, and building great products, providing an inspiring environment for its team.
Location:
Intercom operates globally, with offices in North America, Europe, and Australia, supporting tens of thousands of businesses in over 100 countries. Its platform is designed to help companies worldwide connect with their customers through sales, marketing, and support solutions, irrespective of their geographical location.
Street Address:
Stephen Court, 18-21 St. Stephen's Green
City:
Dublin
State/Province:
Dublin 2
Country:
Ireland
Intercom's Global Presence
San Francisco, California/USA
Address: Key US Hub in the SoMa (South of Market) district
Drives market expansion and customer acquisition in the Americas, supporting a large customer base and strategic partnerships in the region.
London, England/UK
Address: Key EMEA Hub in Central London
Focuses on strengthening Intercom's market position in the UK and wider EMEA region, catering to diverse industries and business needs.
Sydney, NSW/Australia
Address: Key APAC Hub
Expands Intercom's footprint in APAC, providing localized services and support to customers in Australia, New Zealand, and Asian markets.
Chicago, Illinois/USA
Address: Important US office focusing on sales and customer success
Supports growth in the US Midwest and provides specialized services to key accounts, complementing the San Francisco hub.
Buying Intent Signals for Intercom
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Intercom
As of April 2025, Intercom' leadership includes:
Investors of Intercom
Intercom has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Intercom has made strategic additions to its executive team over the past year, notably appointing a new Chief Marketing Officer and Chief People Officer, while also seeing some leadership transitions.
Departures
New Appointments:
Technology (Tech Stack) used by Intercom
Discover the tools Intercom uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Intercom Email Formats and Examples
Intercom commonly uses a few email formats for its employees. The most prevalent patterns include [first].[last]@intercom.com and [first]@intercom.com. Understanding these formats can be useful for professional communication.
[first].[last]@intercom.com, [first]@intercom.com, [first_initial][last]@intercom.com
Format
jane.doe@intercom.com or jane@intercom.com
Example
80%
Success rate
News and media
Intercom Blog • May 21, 2024
Intercom news title: Intercom Unveils Advanced AI Capabilities to Revolutionize Customer Service
Intercom announced significant upgrades to its AI-powered features, including more sophisticated chatbots and proactive support tools designed to help businesses deliver faster and more personalized customer service. These enhancements aim to further automate customer interactions while maintaining a human touch....more
TechCrunch • April 15, 2024
Intercom news title: Intercom Reports Strong Growth in Enterprise Segment as Demand for AI-Driven Customer Communication Rises
Intercom highlighted its expanding footprint in the enterprise market, driven by increasing demand for its AI-enhanced customer communication platform. The company cited new key client acquisitions and product developments tailored for larger organizations....more
Intercom Product Updates • February 28, 2024
Intercom news title: New Integrations and Features Launched to Enhance Sales and Marketing Workflows on Intercom
Intercom rolled out a series of new integrations with popular CRM and marketing automation tools, alongside new platform features aimed at streamlining workflows for sales and marketing teams, enabling them to more effectively engage leads and customers....more
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