ServiceNow (NYSE: NOW) is an American software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow is a constituent of the Russell 1000 Index and S&P 500 Index. Its core offerings revolve around IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), enabling organizations to improve service levels, energize employees, and streamline processes. The company's platform, the Now Platform, is also used for building custom applications to automate various business processes beyond IT.
The Santa Clara headquarters serves as the primary center for executive leadership, global strategy, core research and development, product innovation, marketing, and corporate operations.
The campus features modern architecture with state-of-the-art facilities designed to foster collaboration and innovation. It includes open workspaces, advanced tech labs, employee wellness amenities, and sustainable building practices.
ServiceNow fosters a dynamic and inclusive work culture centered around its core values of 'Hungry and Humble,' 'Customer First,' and 'Win as a Team.' It emphasizes continuous learning, innovation, and a strong focus on employee well-being and development.
Its Silicon Valley location provides unparalleled access to a rich talent pool, facilitates key industry partnerships, and keeps ServiceNow at the cutting edge of technological advancements and market trends.
ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, Asia Pacific, Japan, and the Middle East. This expansive network enables the company to support its diverse international clientele with localized sales, customer support, professional services, R&D activities, and robust data hosting capabilities, ensuring seamless global service delivery and responsiveness.
2225 Lawson Lane
Santa Clara
California
USA
Address: The Broadgate Tower, 20 Primrose St, London EC2A 2EW, United Kingdom
Drives business growth, customer engagement, and service delivery across the EMEA market, providing localized expertise and support to meet the specific needs of regional clients and partners.
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As of April 2025, ServiceNow' leadership includes:
ServiceNow has been backed by several prominent investors over the years, including:
ServiceNow has actively managed its leadership team over the past year, including strategic new appointments to bolster key functions and planned transitions of long-serving executives.
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ServiceNow primarily utilizes the [first].[last]@servicenow.com email format for its employees. Variations such as [first_initial][last]@servicenow.com may also be in use, though less common.
[first].[last]@servicenow.com
Format
jane.doe@servicenow.com
Example
90%
Success rate
ZDNet • May 7, 2024
During its Knowledge 2024 conference, ServiceNow announced significant new generative AI capabilities integrated throughout its Now Platform. These enhancements, including expanded Now Assist features and the AI Lighthouse program, are designed to increase productivity, intelligence, and user experience across enterprise workflows....more
Reuters • April 24, 2024
ServiceNow reported first-quarter earnings and revenue that beat analyst expectations, driven by strong demand for its workflow automation software. The company also issued an optimistic forecast for second-quarter subscription revenue, signaling continued growth momentum....more
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