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ServiceNow's Overview

Total employees22668
HeadquartersSanta Clara
Founded2003

ServiceNow (NYSE: NOW) is an American software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow is a constituent of the Russell 1000 Index and S&P 500 Index. Its core offerings revolve around IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), enabling organizations to improve service levels, energize employees, and streamline processes. The company's platform, the Now Platform, is also used for building custom applications to automate various business processes beyond IT.

Where is ServiceNow's Headquarters?

HQ Function

The Santa Clara headquarters serves as the primary center for executive leadership, global strategy, core research and development, product innovation, marketing, and corporate operations.

Notable Features:

The campus features modern architecture with state-of-the-art facilities designed to foster collaboration and innovation. It includes open workspaces, advanced tech labs, employee wellness amenities, and sustainable building practices.

Work Culture:

ServiceNow fosters a dynamic and inclusive work culture centered around its core values of 'Hungry and Humble,' 'Customer First,' and 'Win as a Team.' It emphasizes continuous learning, innovation, and a strong focus on employee well-being and development.

HQ Significance:

Its Silicon Valley location provides unparalleled access to a rich talent pool, facilitates key industry partnerships, and keeps ServiceNow at the cutting edge of technological advancements and market trends.

Values Reflected in HQ: The headquarters' design, amenities, and operational ethos reflect ServiceNow's commitment to innovation, sustainability, employee empowerment, and creating a world-class work environment.

Location:

ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, Asia Pacific, Japan, and the Middle East. This expansive network enables the company to support its diverse international clientele with localized sales, customer support, professional services, R&D activities, and robust data hosting capabilities, ensuring seamless global service delivery and responsiveness.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

London, United Kingdom

Address: The Broadgate Tower, 20 Primrose St, London EC2A 2EW, United Kingdom

Drives business growth, customer engagement, and service delivery across the EMEA market, providing localized expertise and support to meet the specific needs of regional clients and partners.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Gina Mastantuono - Chief Financial Officer
Chirantan "CJ" Desai - President and Chief Operating Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

Sequoia Capital (early investor)
Greylock Partners (early investor)
JMI Equity (early investor)
The Vanguard Group
BlackRock
Price T. Rowe Associates

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

ServiceNow has actively managed its leadership team over the past year, including strategic new appointments to bolster key functions and planned transitions of long-serving executives.

Departures

Kevin Haverty, Kevin Haverty retired from his role as Chief Revenue Officer after a distinguished career with ServiceNow, marking a planned leadership transition.

New Appointments:

Nick Tzitzon, Nick Tzitzon joined ServiceNow as the new Chief Strategy and Corporate Affairs Officer, bringing extensive experience in technology strategy and corporate affairs.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow primarily utilizes the [first].[last]@servicenow.com email format for its employees. Variations such as [first_initial][last]@servicenow.com may also be in use, though less common.

[first].[last]@servicenow.com

Format

jane.doe@servicenow.com

Example

90%

Success rate

News and media

ZDNetMay 7, 2024

ServiceNow embeds generative AI across its Now Platform

During its Knowledge 2024 conference, ServiceNow announced significant new generative AI capabilities integrated throughout its Now Platform. These enhancements, including expanded Now Assist features and the AI Lighthouse program, are designed to increase productivity, intelligence, and user experience across enterprise workflows....more

ReutersApril 24, 2024

ServiceNow forecasts second-quarter subscription revenue above estimates

ServiceNow reported first-quarter earnings and revenue that beat analyst expectations, driven by strong demand for its workflow automation software. The company also issued an optimistic forecast for second-quarter subscription revenue, signaling continued growth momentum....more

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