Gorgias
Gorgias's Overview
Gorgias is a customer service platform (helpdesk) specifically designed for e-commerce businesses. It centralizes customer interactions from various channels like email, live chat, phone, SMS, and social media (Facebook, Instagram) into a single dashboard. Gorgias integrates deeply with major e-commerce platforms such as Shopify, Magento, and BigCommerce, allowing support agents to view customer data and order history alongside their tickets. The platform leverages machine learning and automation to handle common inquiries, suggest responses, and streamline support workflows, aiming to help merchants improve response times, deliver personalized support, and ultimately convert customer service interactions into sales opportunities.
Where is Gorgias's Headquarters?
HQ Function
Serves as the primary hub for Gorgias's global operations, including executive leadership, product strategy, core engineering, marketing, and business development.
Notable Features:
Modern office space located in the SoMa (South of Market) district, a vibrant area known for technology companies. The office is designed to foster collaboration and innovation.
Work Culture:
Gorgias cultivates a fast-paced, customer-centric, and collaborative work environment. Emphasis is placed on ownership, impact, and continuous learning, typical of high-growth tech companies.
HQ Significance:
The San Francisco headquarters strategically positions Gorgias within a leading global technology and innovation hub, providing access to talent, investment, and a rich ecosystem of e-commerce and SaaS partners.
Values Reflected in HQ: The headquarters likely reflects Gorgias's values of efficiency, innovation, and customer focus through its operational setup and collaborative environment.
Location:
Gorgias maintains a significant global presence with key offices in North America (San Francisco, Charlotte, Toronto), Europe (Paris, Belgrade), and APAC (Sydney), complemented by a distributed remote workforce. This international setup enables Gorgias to offer localized sales, 24/7 customer support, and regionally-attuned product development to its worldwide e-commerce clientele.
Street Address:
768 Harrison St
City:
San Francisco
State/Province:
CA
Country:
United States
Gorgias's Global Presence
Paris, France
Address: Office in Paris; specific public address not listed.
Drives growth and provides localized support for European clients, contributing to product development with local engineering talent.
Toronto, ON, Canada
Address: Office in Toronto; specific public address not listed.
Enhances service for North American customers and contributes to global product development and innovation.
Belgrade, Serbia
Address: Office in Belgrade; specific public address not listed.
Acts as a strategic hub for accessing highly skilled technical talent in Eastern Europe, driving core platform development.
Charlotte, NC, USA
Address: Office in Charlotte; specific public address not listed.
Expands US presence, offering regional support and tapping into a diverse talent market to complement West Coast operations.
Sydney, NSW, Australia
Address: Office in Sydney; specific public address not listed.
Serves as a gateway to the Asia-Pacific e-commerce market, providing localized support and expanding Gorgias's footprint in the region.
Buying Intent Signals for Gorgias
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Gorgias
As of April 2025, Gorgias' leadership includes:
Investors of Gorgias
Gorgias has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Gorgias has strategically strengthened its leadership over the past year, notably with the appointment of a new Chief Financial Officer and the promotion of its VP of People to Chief People Officer. These moves underscore the company's focus on scaling operations and fostering talent development. No major executive departures were publicly announced during this period.
New Appointments:
Technology (Tech Stack) used by Gorgias
Discover the tools Gorgias uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Gorgias Email Formats and Examples
Gorgias commonly uses the email format [first].[last]@gorgias.com for its employees. This is a frequent pattern in technology companies. Other less common formats might exist but this is the predominant one.
[first].[last]@gorgias.com
Format
romain.lapeyre@gorgias.com
Example
85%
Success rate
News and media
TechCrunch • November 1, 2023
Gorgias launches Automate to resolve e-commerce support tickets with AI
Gorgias unveiled 'Automate,' a new suite of AI-driven tools aimed at automatically resolving a significant volume of e-commerce customer support inquiries. This includes features for one-click answers and streamlined order management, designed to decrease resolution times and allow human agents to focus on more complex customer issues....more
TechCrunch • April 20, 2022
Gorgias raises $30M Series C to expand its e-commerce customer service automation platform
Gorgias announced it secured $30 million in Series C funding. The round was led by Sapphire Ventures, with participation from existing investors including Lightspeed Venture Partners, Accel, and CRV. The capital is intended to fuel product development, especially in automation and AI capabilities, and to support global market expansion....more
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