Amica Mutual Insurance Company, commonly known as Amica, is the oldest mutual insurer of automobiles in the United States, founded in 1907. Headquartered in Lincoln, Rhode Island, Amica offers a wide range of insurance products, including auto, home, marine, personal umbrella liability, and life insurance. It is renowned for its strong customer service, consistently receiving high ratings for policyholder satisfaction. As a mutual company, Amica is owned by its policyholders, which aligns its interests with those of its customers, focusing on providing excellent service and value rather than maximizing shareholder profits.
Serves as the primary corporate office, housing executive leadership, central operations, underwriting strategy, claims oversight, IT infrastructure, and corporate functions like finance, human resources, and marketing.
A modern corporate campus designed to foster collaboration and employee well-being, featuring landscaped grounds and contemporary office facilities. It's built to support a large workforce with necessary amenities.
Amica is known for a customer-centric and ethical work culture. Employees often describe it as stable, supportive, and professional, with an emphasis on teamwork, integrity, and providing exceptional service to policyholders. There's a strong focus on employee development and retention.
The Lincoln headquarters is the nerve center for Amica's nationwide operations. It's where key strategic decisions are made, new products are developed, and the company's long-standing commitment to customer service is driven and maintained.
Amica Mutual Insurance primarily operates and serves customers within the United States. While it does not maintain physical international offices for direct sales or service, its coverage for existing U.S. policyholders may extend to certain international situations, such as travel or temporary relocation, depending on the specific policy terms. The core business functions, including underwriting, claims, and customer service, are managed through its U.S.-based headquarters and regional offices.
100 Amica Way
Lincoln
Rhode Island
United States
Address: 100 Western Boulevard, Glastonbury, CT 06033
To provide accessible and responsive service to Amica's customer base in the Northeastern United States, tailoring support to regional needs and maintaining high customer satisfaction levels.
Address: 6600 Chase Oaks Blvd, Frisco, TX 75024
To efficiently serve a large and growing policyholder base in the Southern U.S., offering tailored insurance solutions and dedicated customer support specific to the region's market.
Address: 5000 Rings Rd, Dublin, OH 43017
To deliver localized and efficient insurance services to customers in the Midwest, ensuring Amica's high standards of customer care are met across this key geographical area.
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As of April 2025, Amica Mutual Insurance' leadership includes:
Amica Mutual Insurance has been backed by several prominent investors over the years, including:
Amica's executive team has shown stability. Recent significant changes include the transition of Edmund 'Ted' Murphy to President and CEO in early 2023, succeeding Robert A. DiMuccio who became Chairman. No other major C-suite hires or departures have been widely publicized in the immediate past 12 months, indicating leadership continuity.
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Amica Mutual Insurance commonly uses a few standard email formats for its employees. The most prevalent formats are typically [first_initial][last]@amica.com and [first].[last]@amica.com. Understanding these patterns can be helpful when trying to reach specific individuals within the company.
[first_initial][last]@amica.com, [first].[last]@amica.com, [first]@amica.com
Format
jdoe@amica.com, john.doe@amica.com, john@amica.com
Example
88%
Success rate
Amica Newsroom • February 1, 2023
Amica Mutual Insurance Company announced that Edmund (Ted) Murphy has been named the company’s new president and chief executive officer, effective Feb. 1. Robert A. (Bob) DiMuccio, Amica’s former chairman, president and CEO, has been named executive chairman of the board of directors....more
J.D. Power • October 25, 2023
Amica Mutual has ranked highest in overall customer satisfaction among auto insurers in the J.D. Power 2023 U.S. Auto Claims Satisfaction Study. This recognition highlights Amica's commitment to providing exceptional service to its policyholders during the claims process....more
Forbes Advisor • March 15, 2024
Forbes Advisor reviewed Amica Insurance, highlighting its consistently high customer satisfaction ratings and wide range of coverage options. The review notes Amica's strengths in auto, home, and life insurance, though its availability is not in all states....more
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