Alvaria
Alvaria's Overview
Alvaria is a global enterprise software provider specializing in customer experience (CX) and workforce engagement management (WEM) solutions. Formed from the merger of Aspect Software and Noble Systems, Alvaria delivers a comprehensive suite of tools for contact centers, including outbound engagement, workforce optimization, quality management, and analytics. Their technology empowers organizations to enhance customer interactions, improve agent productivity, and optimize operational efficiency. In January 2024, Alvaria's CX and WEM business was acquired by Enghouse Systems.
Where is Alvaria's Headquarters?
HQ Function
Historically served as the central hub for Alvaria's global operations, including executive leadership, R&D, product strategy, and corporate functions. It continues as a significant operational site for the acquired Alvaria assets under Enghouse.
Notable Features:
Modern office campus situated in a technology park, designed to support software development and collaborative work. Facilities likely include R&D labs, open-plan workspaces, and client briefing centers.
Work Culture:
The culture, influenced by its Aspect and Noble Systems heritage, focused on innovation in customer experience technology, collaboration, and customer-centricity. This ethos is expected to integrate into Enghouse Systems' broader operational culture.
HQ Significance:
The Westford location has been a key center for contact center technology innovation for many years, anchoring a strong presence in the North American market and providing access to a rich talent pool.
Values Reflected in HQ: The site has historically embodied values of innovation, customer focus, and technological excellence, which are key to the solutions developed there.
Location:
Alvaria's solutions, now part of Enghouse Systems, are supported globally through a network of offices and remote teams across North America, Europe, the Middle East, Africa (EMEA), Asia-Pacific (APAC), and Latin America. This extensive presence ensures localized sales, service, and support for its comprehensive contact center, customer experience, and workforce engagement solutions worldwide.
Street Address:
300 Apollo Dr
City:
Westford
State/Province:
MA
Country:
USA
Alvaria's Global Presence
Bengaluru, Karnataka/India
Address: Alvaria India Private Limited, 7th Floor, Salarpuria Sattva Magnificia, Swami Vivekananda Rd, Dooravani Nagar, Bengaluru, Karnataka 560016, India
Serves as a vital hub for engineering talent, software development, and customer support, particularly for the Asia-Pacific market, leveraging India's extensive IT capabilities.
Winnersh, Berkshire/United Kingdom
Address: Building 220, Wharfedale Road, Winnersh Triangle, Berkshire, RG41 5TP, United Kingdom
Drives market presence and growth across EMEA, adapting solutions to diverse European, Middle Eastern, and African market requirements and regulatory landscapes.
Buying Intent Signals for Alvaria
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Executive Team of Alvaria
As of April 2025, Alvaria' leadership includes:
Investors of Alvaria
Alvaria has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
The most significant executive event for Alvaria in the past year was the acquisition of its CX and WEM business by Enghouse Systems in January 2024. This resulted in a transition of Alvaria's leadership team as its operations began integrating with Enghouse.
Departures
New Appointments:
Technology (Tech Stack) used by Alvaria
Discover the tools Alvaria uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Alvaria Email Formats and Examples
Prior to its acquisition, Alvaria likely utilized common professional email formats. While specific internal policies could vary, patterns generally involve combinations of employee names and the company domain '@alvaria.com'. Post-acquisition by Enghouse, email formats may transition to Enghouse Systems' standards.
Commonly used formats at Alvaria were likely [first].[last]@alvaria.com or [first_initial][last]@alvaria.com.
Format
Example: jane.doe@alvaria.com or jdoe@alvaria.com.
Example
70%
Success rate
News and media
PR Newswire • January 22, 2024
Enghouse Systems Acquires Alvaria Cloud and On-Premise Contact Center Business
Enghouse Systems Limited announced it has acquired the assets of Alvaria's cloud and on-premise contact center (excluding specific regional on-premise businesses) and workforce engagement management (WEM) software business....more
Alvaria Press Room • October 4, 2023
Alvaria Achieves Top Ranking in 2023 DMG Consulting Workforce Engagement Management Report
Alvaria announced its top ranking in the 2023 DMG Consulting Workforce Engagement Management (WEM) Product and Market Report, receiving the highest customer satisfaction score among all 10 vendors for overall vendor satisfaction....more
Alvaria Press Room • May 16, 2023
Alvaria Announces Integration with Verint for Data Management
Alvaria announced a new integration with Verint® to provide a certified data management solution, helping organizations meet stringent compliance and security requirements for customer interaction data when migrating to the cloud....more
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