HQ Function

Historically, the New York office served as the central hub for Kustomer's leadership, product development, engineering, sales, marketing, and customer support operations. Post-acquisition, its functions are integrated into Meta's broader organizational structure.

Notable Features:

Located in the vibrant Meatpacking District, the office was likely designed as a modern, open-plan workspace fostering collaboration and innovation, typical of tech companies.

Work Culture:

Pre-acquisition, Kustomer likely fostered a dynamic, customer-centric, and innovative startup culture. As part of Meta, employees would now experience Meta's engineering-driven culture, focused on scale, impact, and rapid iteration, potentially with a continued emphasis on customer solutions within its specific division.

HQ Significance:

This location was significant as the birthplace and growth engine of Kustomer, where its core platform was developed and its market presence established before being acquired by Meta. It represented a key player in the evolving CRM landscape.

Values Reflected in HQ: The choice of a dynamic NYC neighborhood likely reflected values of innovation, connectivity, and access to talent. The focus on an open, collaborative space would have mirrored a value for teamwork and transparency.

Location:

Prior to its acquisition by Meta, Kustomer was expanding its global presence, particularly in North America and Europe. Now, as part of Meta, Kustomer's technology and reach are integrated within Meta's extensive global infrastructure. This allows the Kustomer platform to support businesses and customer interactions worldwide, leveraging Meta's global data centers, sales, and support networks. Functions supported globally include sales, customer support for businesses using Kustomer through Meta, and platform operations.

Street Address:

410 W 13th St, Suite 400 (Pre-acquisition address, current status within Meta's office portfolio)

City:

New York

State/Province:

NY

Country:

USA