Intercom
Intercom's Overview
Intercom is a customer communications platform that enables businesses to build better customer relationships through personalized, messenger-based experiences. Co-founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, Intercom provides a suite of integrated products for every team—including sales, marketing, product, and support—to connect with customers at scale. Its mission is to make internet business personal. The platform helps companies acquire, engage, and support customers through targeted messages, in-app chat, email, and product tours. Intercom is widely used by SaaS companies, e-commerce businesses, and various online enterprises to improve customer engagement and drive growth.
Where is Intercom's Headquarters?
HQ Function
Serves as the central hub for Intercom's global operations, including executive leadership, product strategy, engineering, marketing, sales, and corporate functions.
Notable Features:
Modern, open-plan office space located in the SoMa (South of Market) district, designed to foster collaboration and innovation. It features amenities focused on employee well-being and productivity, typical of leading technology companies.
Work Culture:
Intercom's headquarters fosters a dynamic, innovative, and fast-paced work environment. The culture emphasizes ownership, continuous learning, customer-centricity, transparency, and making an impact. Teamwork and open communication are highly valued.
HQ Significance:
The San Francisco headquarters is pivotal for Intercom's strategic decision-making, product innovation, and driving the company's global mission. Its location in a major tech hub provides access to talent and industry connections.
Values Reflected in HQ: The headquarters' design and operational ethos reflect Intercom's core values of collaboration, transparency, innovation, and a strong focus on the customer experience, creating an environment conducive to teamwork and creative problem-solving.
Location:
Intercom maintains a significant global presence with key offices in North America (San Francisco, Chicago), Europe (Dublin, London), and APAC (Sydney). These strategic locations, along with remote team members, enable Intercom to support its worldwide customer base with sales, marketing, customer support, engineering, and product development functions tailored to regional needs and time zones.
Street Address:
55 2nd Street, 4th Fl.
City:
San Francisco
State/Province:
CA
Country:
USA
Intercom's Global Presence
Dublin, Ireland
Address: Stephen Court, 18-21 St Stephen's Green, Dublin 2, Ireland
Serves to expand and support Intercom's growing customer base across the EMEA region. It provides localized sales and support and leverages Dublin's status as a key European tech hub for talent acquisition and innovation.
London, United Kingdom
Address: Harling House, 47-51 Great Suffolk St, London SE1 0BS, United Kingdom
Focuses on strengthening Intercom's presence in the UK market, a key financial and tech center, by providing dedicated local team support and market-specific strategies.
Sydney, Australia
Address: Level 12, 50 Carrington Street, Sydney, NSW 2000, Australia
To cater to the needs of Intercom's customers in Australia, New Zealand, and other APAC countries, offering localized support and driving regional growth.
Chicago, Illinois, USA
Address: 20 W Kinzie St, 17th Floor, Chicago, IL 60654, USA
To enhance Intercom's reach and support capabilities within the Central and Eastern regions of the United States, supporting a broad range of customers.
Buying Intent Signals for Intercom
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Intercom
As of April 2025, Intercom' leadership includes:
Investors of Intercom
Intercom has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Intercom experienced a key leadership transition in the past year, with co-founder Eoghan McCabe returning to the CEO position in October 2023, succeeding Karen Peacock.
Departures
New Appointments:
Technology (Tech Stack) used by Intercom
Discover the tools Intercom uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Intercom Email Formats and Examples
Intercom primarily uses the [first].[last]@intercom.com email format for its employees. Other less common formats might exist, but this is the most prevalent pattern. Knowing this can be useful for professional outreach.
[first].[last]@intercom.com
Format
jane.doe@intercom.com
Example
85%
Success rate
News and media
TechCrunch • October 25, 2023
Intercom co-founder Eoghan McCabe returns as CEO, replacing Karen Peacock
Intercom announced that co-founder Eoghan McCabe is returning to the role of CEO, succeeding Karen Peacock who has stepped down. McCabe previously served as Intercom's CEO for nearly a decade until 2020....more
VentureBeat • March 8, 2023
Intercom launches Fin, its new GPT-4 powered CX bot
Intercom unveiled Fin, a breakthrough AI chatbot powered by OpenAI’s GPT-4. Fin is designed to provide instant, accurate answers to customer queries, resolving up to 50% of support questions automatically and integrating seamlessly with human support....more
Intercom Blog • February 14, 2024
Make your Help Center your own with new customization options
Intercom announced enhanced customization options for its Help Center product, allowing businesses to better align the look and feel of their self-serve support resources with their brand identity, including new layouts, themes, and styling controls....more
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