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Gorgias's Overview

Total employees650
HeadquartersSan Francisco
Founded2015

Gorgias is a premier customer service platform meticulously designed for e-commerce businesses. It empowers online stores to deliver exceptional customer experiences by centralizing all customer interactions from email, live chat, phone, and social media into a unified dashboard. Gorgias leverages machine learning and automation to resolve common inquiries, freeing up support agents to handle complex issues. Key integrations with Shopify, Magento, and BigCommerce allow for deep customer data access, enabling personalized and efficient support. Their mission is to help e-commerce brands turn customer service into a profit center.

Where is Gorgias's Headquarters?

Gorgias officeGorgias officeGorgias officeGorgias office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the global headquarters, housing key departments including executive leadership, product development, engineering, marketing, and core operational teams. It's a central hub for strategic decision-making and innovation.

Notable Features:

Modern, tech-enabled office space designed to foster collaboration and innovation. Features likely include open-plan work areas, meeting rooms with advanced conferencing capabilities, and employee amenities typical of a leading San Francisco tech company.

Work Culture:

Gorgias promotes a fast-paced, customer-centric, and results-driven work culture. There's a strong emphasis on ownership, transparency, and continuous improvement. The environment supports both in-office collaboration at its hubs and remote work flexibility, attracting global talent.

HQ Significance:

Strategically located in San Francisco, the heart of the global tech industry, providing Gorgias with access to a rich talent pool, venture capital, and a vibrant ecosystem of partners and customers.

Values Reflected in HQ: The headquarters' design and atmosphere likely reflect Gorgias's core values such as customer obsession, impact-driven work, collaboration, and innovation, with spaces encouraging teamwork and creative problem-solving.

Location:

Gorgias supports thousands of e-commerce businesses worldwide, with a significant customer base in North America, Europe, and Australia/New Zealand. While its headquarters is in San Francisco, the company has established key office hubs in Paris, Belgrade, Toronto, Charlotte, Sydney, and Buenos Aires. Gorgias also embraces a distributed workforce model, with employees collaborating remotely from various countries, ensuring global operational coverage and diverse talent acquisition.

Street Address:

768 Harrison St

City:

San Francisco

State/Province:

CA

Country:

USA

Gorgias's Global Presence

Paris, France

Address: Specific office address not publicly listed, significant operational presence.

To strengthen Gorgias's presence in Europe, cater to regional e-commerce businesses, and drive innovation with a dedicated European team.

Belgrade, Serbia

Address: Specific office address not publicly listed, significant operational presence.

Taps into the skilled engineering talent in Eastern Europe to bolster Gorgias's technological capabilities and product development velocity.

Toronto, ON, Canada

Address: Specific office address not publicly listed, significant operational presence.

Expands North American presence, accesses Canadian tech talent, and serves the growing Canadian e-commerce market.

Charlotte, NC, USA

Address: Specific office address not publicly listed, significant operational presence.

Diversifies US operational footprint, accesses talent in a growing tech hub, and improves coverage for East Coast clients.

Sydney, Australia

Address: Specific office address not publicly listed, significant operational presence.

To serve and expand in the growing e-commerce market in the Asia-Pacific region, providing localized support and services.

Buenos Aires, Argentina

Address: Specific office address not publicly listed, significant operational presence.

To establish a foothold and cater to the burgeoning e-commerce sector in Latin America, providing localized support and talent engagement.

Buying Intent Signals for Gorgias

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Gorgias

As of April 2025, Gorgias' leadership includes:

Romain Lapeyre - Co-founder & CEO
Alex Plugaru - Co-founder & CTO
Philippe Roireau - Chief Revenue Officer
Brie Goolsbey - Chief People Officer
Sunil Rajput - Chief Financial Officer
Billy McClennan - VP, Customer Experience
Guillaume Ebzant - VP of Engineering

Investors of Gorgias

Gorgias has been backed by several prominent investors over the years, including:

Sapphire Ventures
Insight Partners
SaaStr Fund
Alven
CRV (Charles River Ventures)
Felicis Ventures
Bessemer Venture Partners
Transpose Platform
Shopify

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

Gorgias strengthened its leadership team with the appointment of a new Chief People Officer in late 2023. No other major public announcements regarding C-suite executive departures were noted during the period of May 2023 to May 2024.

New Appointments:

Brie Goolsbey, Brie Goolsbey was appointed as the new Chief People Officer, bringing extensive experience in scaling HR functions and fostering employee engagement in high-growth technology companies.

Technology (Tech Stack) used by Gorgias

Discover the tools Gorgias uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Gorgias Email Formats and Examples

Gorgias commonly uses the email format [first]@gorgias.com for its employees (e.g., jane@gorgias.com). This is a prevalent pattern in many tech organizations, facilitating easier communication.

[first]@gorgias.com

Format

romain@gorgias.com

Example

90%

Success rate

News and media

Gorgias BlogFebruary 7, 2024

Gorgias Introduces 'Automate' Leveraging AI to Resolve up to 60% of Customer Support Tickets

Gorgias launched 'Automate,' a suite of AI-powered features designed to significantly increase the autonomous resolution of customer support tickets. This includes one-click answers, AI-powered order management, and automated responses for frequently asked questions, aiming to boost efficiency for e-commerce merchants....more

Gorgias Blog / G2December 14, 2023

Gorgias Recognized as a Leader in Multiple Categories in G2's Winter 2024 Reports

Gorgias announced its continued recognition as a Leader by G2 in its Winter 2024 Grid® Reports across several key software categories, including Help Desk, Live Chat, and E-commerce Help Desk software. This reflects strong user satisfaction and substantial market presence....more

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