Gorgias is a premier customer service platform meticulously designed for e-commerce businesses. It empowers online stores to deliver exceptional customer experiences by centralizing all customer interactions from email, live chat, phone, and social media into a unified dashboard. Gorgias leverages machine learning and automation to resolve common inquiries, freeing up support agents to handle complex issues. Key integrations with Shopify, Magento, and BigCommerce allow for deep customer data access, enabling personalized and efficient support. Their mission is to help e-commerce brands turn customer service into a profit center.
Serves as the global headquarters, housing key departments including executive leadership, product development, engineering, marketing, and core operational teams. It's a central hub for strategic decision-making and innovation.
Modern, tech-enabled office space designed to foster collaboration and innovation. Features likely include open-plan work areas, meeting rooms with advanced conferencing capabilities, and employee amenities typical of a leading San Francisco tech company.
Gorgias promotes a fast-paced, customer-centric, and results-driven work culture. There's a strong emphasis on ownership, transparency, and continuous improvement. The environment supports both in-office collaboration at its hubs and remote work flexibility, attracting global talent.
Strategically located in San Francisco, the heart of the global tech industry, providing Gorgias with access to a rich talent pool, venture capital, and a vibrant ecosystem of partners and customers.
Gorgias supports thousands of e-commerce businesses worldwide, with a significant customer base in North America, Europe, and Australia/New Zealand. While its headquarters is in San Francisco, the company has established key office hubs in Paris, Belgrade, Toronto, Charlotte, Sydney, and Buenos Aires. Gorgias also embraces a distributed workforce model, with employees collaborating remotely from various countries, ensuring global operational coverage and diverse talent acquisition.
768 Harrison St
San Francisco
CA
USA
Address: Specific office address not publicly listed, significant operational presence.
To strengthen Gorgias's presence in Europe, cater to regional e-commerce businesses, and drive innovation with a dedicated European team.
Address: Specific office address not publicly listed, significant operational presence.
Taps into the skilled engineering talent in Eastern Europe to bolster Gorgias's technological capabilities and product development velocity.
Address: Specific office address not publicly listed, significant operational presence.
Expands North American presence, accesses Canadian tech talent, and serves the growing Canadian e-commerce market.
Address: Specific office address not publicly listed, significant operational presence.
Diversifies US operational footprint, accesses talent in a growing tech hub, and improves coverage for East Coast clients.
Address: Specific office address not publicly listed, significant operational presence.
To serve and expand in the growing e-commerce market in the Asia-Pacific region, providing localized support and services.
Address: Specific office address not publicly listed, significant operational presence.
To establish a foothold and cater to the burgeoning e-commerce sector in Latin America, providing localized support and talent engagement.
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As of April 2025, Gorgias' leadership includes:
Gorgias has been backed by several prominent investors over the years, including:
Gorgias strengthened its leadership team with the appointment of a new Chief People Officer in late 2023. No other major public announcements regarding C-suite executive departures were noted during the period of May 2023 to May 2024.
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Gorgias commonly uses the email format [first]@gorgias.com for its employees (e.g., jane@gorgias.com). This is a prevalent pattern in many tech organizations, facilitating easier communication.
[first]@gorgias.com
Format
romain@gorgias.com
Example
90%
Success rate
Gorgias Blog • February 7, 2024
Gorgias launched 'Automate,' a suite of AI-powered features designed to significantly increase the autonomous resolution of customer support tickets. This includes one-click answers, AI-powered order management, and automated responses for frequently asked questions, aiming to boost efficiency for e-commerce merchants....more
Gorgias Blog / G2 • December 14, 2023
Gorgias announced its continued recognition as a Leader by G2 in its Winter 2024 Grid® Reports across several key software categories, including Help Desk, Live Chat, and E-commerce Help Desk software. This reflects strong user satisfaction and substantial market presence....more
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