Intercom
Intercom's Overview
Intercom is a customer communications platform that enables businesses to build strong customer relationships through personalized, messenger-based experiences. Its suite of tools allows companies to engage with customers through targeted messages, provide real-time support, and gather customer feedback. Intercom is widely used by sales, marketing, and support teams to acquire, engage, and retain customers by making business personal.
Where is Intercom's Headquarters?
HQ Function
Serves as the global headquarters, driving strategy, product innovation, corporate operations, and North American market engagement.
Notable Features:
Modern office space situated in a prominent downtown San Francisco building, designed to foster collaboration and innovation. It features open-plan workspaces and amenities typical of leading tech companies, aimed at enhancing employee productivity and well-being.
Work Culture:
Intercom fosters a dynamic, customer-centric, and collaborative work culture. There's a strong emphasis on innovation, transparency, learning, and empowering employees to make a significant impact. The environment is fast-paced and encourages 'building things people love'.
HQ Significance:
The San Francisco headquarters anchors Intercom's presence in the world's leading technology ecosystem, providing access to top talent, investment opportunities, and strategic partnerships critical for its global growth.
Values Reflected in HQ: The headquarters' design and location reflect Intercom's core values of innovation, ambition, customer connection, and fostering a collaborative community within the tech industry.
Location:
Intercom maintains a strong global presence to support its worldwide customer base. Key office hubs are located in North America (San Francisco, Chicago), Europe (Dublin, London), and Australia (Sydney). These offices house various functions including engineering, product development, sales, marketing, customer support, and operations. This distributed model allows Intercom to provide localized services and continuous support across different time zones.
Street Address:
333 Bush Street, Suite 1600
City:
San Francisco
State/Province:
CA
Country:
USA
Intercom's Global Presence
Dublin, Ireland
Address: Stephen Court, 18-21 St. Stephen’s Green, Dublin 2, Ireland
Drives significant product innovation, supports European, Middle Eastern, and African market operations, and houses key functions including engineering, sales, and customer support for the region.
London, United Kingdom
Address: The Crane Building, 22 Lavington St, London SE1 0NZ, United Kingdom (example, verify specific current address if critical)
To expand market penetration in the UK, provide tailored support and services to local businesses, and contribute to Intercom's European growth strategy.
Sydney, Australia
Address: Level 11, 50 Carrington Street, Sydney, NSW 2000, Australia (example, verify specific current address if critical)
To grow Intercom's presence in the APAC market, offering localized support and solutions to businesses across Australia, New Zealand, and other Asia-Pacific countries.
Chicago, IL, USA
Address: 1330 W Fulton St, Chicago, IL 60607, USA (example, verify specific current address if critical)
To enhance sales coverage and customer success operations across North America, particularly focusing on the Central and Eastern regions of the US.
Buying Intent Signals for Intercom
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Intercom
As of April 2025, Intercom' leadership includes:
Investors of Intercom
Intercom has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Intercom saw a significant leadership change in late 2023 with co-founder Eoghan McCabe returning as CEO, succeeding Karen Peacock. The company had also bolstered its financial leadership with the appointment of Sanj Sanampudi as CFO in April 2023.
Departures
New Appointments:
Technology (Tech Stack) used by Intercom
Discover the tools Intercom uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Intercom Email Formats and Examples
Intercom's email formats for its employees generally follow standard corporate patterns. The most commonly observed format is using the employee's first name. Other potential formats might include combinations of first name, last name, or initials.
first@intercom.com (e.g., jane@intercom.com) and occasionally first.last@intercom.com (e.g., jane.doe@intercom.com)
Format
eoghan@intercom.com
Example
85%
Success rate
News and media
Intercom Blog • May 16, 2024
Intercom Unveils Groundbreaking AI Agent to Revolutionize Customer Support
Intercom announced its new AI Agent, a significant advancement in AI-powered customer service. The AI Agent is designed to autonomously understand and resolve a large portion of customer queries, freeing up human agents to focus on more complex issues and enhancing overall support efficiency....more
TechCrunch • October 3, 2023
Intercom Co-founder Eoghan McCabe Returns as CEO, Karen Peacock Steps Down
Intercom announced a major leadership change: co-founder Eoghan McCabe returned to the company as CEO, succeeding Karen Peacock, who stepped down. McCabe had previously served as Intercom's CEO from its founding until 2020....more
Intercom Blog • March 9, 2023
Intercom Introduces Fin, Its Breakthrough AI Bot Powered by GPT-4
Intercom launched Fin, an AI chatbot powered by OpenAI's GPT-4. Fin is designed to provide instant, accurate answers to customer questions, drawing directly from a company's support content, thereby improving resolution times and customer satisfaction....more
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