1call-direct, formally 1Call Direct Insurance Services Limited, is an independent insurance intermediary based in Manchester, UK. Established in 1995, the company specializes in providing a range of personal and commercial insurance products, including car, home, van, and travel insurance. They aim to offer competitive rates and personalized service, leveraging their independence to find suitable policies for their clients. 1call-direct is authorised and regulated by the Financial Conduct Authority (FCA), firm reference number 305911.
The headquarters serves as the central operational base for all company activities, including insurance brokerage, customer service, policy administration, claims support liaison, and overall business management.
The office is located in 'The Royals,' a modern business park, suggesting contemporary office facilities. Specific unique architectural highlights of their particular unit are not publicly detailed.
As an independent insurance intermediary, the work culture at 1call-direct likely emphasizes strong product knowledge, customer-centric service, ethical practices, and compliance with financial regulations. A collaborative team environment is expected, focused on securing appropriate insurance cover for clients.
The Manchester headquarters is pivotal for 1call-direct's operations, enabling the company to efficiently serve its UK-wide customer base and manage relationships with a diverse panel of insurance underwriters.
1call-direct primarily operates and serves clients within the United Kingdom. While some insurance products offered, such as travel insurance, provide global coverage for policyholders, the company's direct operational presence, including service centers and offices, is concentrated in the UK. There is no indication of international offices for direct sales or customer service.
First Floor, Unit A, The Royals, Altrincham Road
Manchester
Greater Manchester
United Kingdom
Address: No other distinct major office locations beyond the Manchester headquarters are publicly listed or promoted by the company.
N/A - Operations seem consolidated at the primary HQ.
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As of April 2025, 1Call Direct' leadership includes:
1Call Direct has been backed by several prominent investors over the years, including:
Based on publicly available information and general news monitoring, there have been no significant new executive hires or departures announced by 1call-direct (1Call Direct Insurance Services Limited) in the last 12 months. The current leadership team appears stable.
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While 1call-direct does not publicly list a directory of individual staff email addresses or a strict format, common email patterns for UK companies of this size often involve combinations of first name, last name, and initials. The company provides a general contact email for inquiries.
Likely formats could include `firstname.lastname@1call-direct.co.uk` or `firstinitiallastname@1call-direct.co.uk`. For official contact, using their published email is recommended.
Format
info@1call-direct.co.uk (official contact email)
Example
70%
Success rate
Company Website & FCA Register • Ongoing (Last checked Current Month/Year)
1Call Direct Insurance Services Limited (trading as 1call-direct) maintains its status as an authorised and regulated insurance intermediary by the Financial Conduct Authority (FCA). The company continues to offer a range of insurance products, including car, home, van, and travel insurance, to customers across the UK. No major disruptive company-specific news, such as acquisitions or significant structural changes, has been recently publicized....more
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