Observe.AI is a leader in Conversation Intelligence, transforming contact centers with its AI-powered platform. By analyzing 100% of customer interactions, Observe.AI provides insights to improve agent performance, enhance customer experience, operational efficiency, and mitigate compliance risks. Their solutions empower businesses to understand customer sentiment, automate quality assurance, and boost overall contact center productivity through actionable intelligence derived from voice and text conversations.
Global headquarters housing executive leadership, core research & development, product management, marketing, sales, and administrative functions that drive the company's strategic direction and global operations.
Modern office space located in a prominent business park, designed to foster collaboration and innovation, with amenities typical of leading Silicon Valley tech companies. Specific architectural details are not widely publicized.
Observe.AI fosters a fast-paced, innovative, and customer-centric work culture. Employees often describe it as collaborative, valuing continuous learning and a data-driven approach, particularly in advancing AI applications for customer experience.
The headquarters' strategic location in Silicon Valley provides Observe.AI with unparalleled access to top-tier tech talent, a vibrant venture capital community, and a dense ecosystem of technology partners and innovators, crucial for its growth in the AI space.
Observe.AI supports a global customer base through its strategically located primary offices in North America (Redwood City, CA) and Asia (Bengaluru, India). These hubs, along with distributed remote teams, enable the company to deliver sales, customer support, product development, and R&D functions across various international markets, catering to businesses worldwide seeking to enhance their contact center operations with AI.
303 Twin Dolphin Drive, 6th Floor
Redwood City
CA
USA
Address: Prestige Khoday Tower, Municipal No.5, Ground Floor, Raj Bhavan Rd, Bengaluru, Karnataka 560001, India
Leverages India's extensive and highly skilled tech talent pool to accelerate innovation cycles, provide round-the-clock development and operational support, and support Observe.AI's growing customer base and presence in the APAC region.
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As of April 2025, Observe.AI' leadership includes:
Observe.AI has been backed by several prominent investors over the years, including:
In August 2023, Observe.AI announced the appointment of Patrick Kelly as Chief Revenue Officer, marking a significant leadership update. This change aimed to bolster the company's sales leadership and global revenue strategy. (Note: The company's official website currently lists Sharath Keshava Narayana as Chief Revenue Officer, indicating a potential subsequent change or an update lag on some platforms.)
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Observe.AI likely utilizes common corporate email patterns. The most prevalent formats for tech companies often include combinations of the employee's first name, last name, or initial. While not officially published, a common structure is [first].[last]@observe.ai.
[first].[last]@observe.ai
Format
jane.doe@observe.ai
Example
75%
Success rate
GlobeNewswire • June 6, 2024
Observe.AI released a new research report highlighting that while contact centers are optimistic about generative AI, many are still in early stages of adoption, indicating significant opportunities for operational improvements and enhanced customer experiences through strategic AI implementation....more
GlobeNewswire • March 19, 2024
Observe.AI announced the launch of Knowledge AI, a new product leveraging generative AI to provide contact center agents with instant, accurate information and automate knowledge management, aiming to improve agent effectiveness and customer satisfaction....more
Business Wire • August 23, 2023
Observe.AI announced the appointment of Patrick Kelly as its new Chief Revenue Officer to spearhead global sales strategy and accelerate revenue growth, bringing extensive experience from previous leadership roles at Pindrop and NICE....more
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