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Observe.AI's Overview

Total employees450
HeadquartersRedwood City
Founded2017

Observe.AI is a leader in Conversation Intelligence, transforming contact centers with its AI-powered platform. By analyzing 100% of customer interactions, Observe.AI provides insights to improve agent performance, enhance customer experience, operational efficiency, and mitigate compliance risks. Their solutions empower businesses to understand customer sentiment, automate quality assurance, and boost overall contact center productivity through actionable intelligence derived from voice and text conversations.

Where is Observe.AI's Headquarters?

HQ Function

Global headquarters housing executive leadership, core research & development, product management, marketing, sales, and administrative functions that drive the company's strategic direction and global operations.

Notable Features:

Modern office space located in a prominent business park, designed to foster collaboration and innovation, with amenities typical of leading Silicon Valley tech companies. Specific architectural details are not widely publicized.

Work Culture:

Observe.AI fosters a fast-paced, innovative, and customer-centric work culture. Employees often describe it as collaborative, valuing continuous learning and a data-driven approach, particularly in advancing AI applications for customer experience.

HQ Significance:

The headquarters' strategic location in Silicon Valley provides Observe.AI with unparalleled access to top-tier tech talent, a vibrant venture capital community, and a dense ecosystem of technology partners and innovators, crucial for its growth in the AI space.

Values Reflected in HQ: The headquarters likely reflects values such as innovation through modern design, collaboration via open and shared workspaces, and a focus on employee well-being through its amenities and location.

Location:

Observe.AI supports a global customer base through its strategically located primary offices in North America (Redwood City, CA) and Asia (Bengaluru, India). These hubs, along with distributed remote teams, enable the company to deliver sales, customer support, product development, and R&D functions across various international markets, catering to businesses worldwide seeking to enhance their contact center operations with AI.

Street Address:

303 Twin Dolphin Drive, 6th Floor

City:

Redwood City

State/Province:

CA

Country:

USA

Observe.AI's Global Presence

Bengaluru, Karnataka/India

Address: Prestige Khoday Tower, Municipal No.5, Ground Floor, Raj Bhavan Rd, Bengaluru, Karnataka 560001, India

Leverages India's extensive and highly skilled tech talent pool to accelerate innovation cycles, provide round-the-clock development and operational support, and support Observe.AI's growing customer base and presence in the APAC region.

Buying Intent Signals for Observe.AI

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Observe.AI

As of April 2025, Observe.AI' leadership includes:

Swapnil Jain - Co-founder & CEO
Akash Singh - Co-founder & CTO
Sharath Keshava Narayana - Chief Revenue Officer
Jason Turpin - Chief Financial Officer
Jithendra Vepa - Chief Scientist
Pete Lee - SVP, Product & Design
Kristen Bajza - VP of Marketing
Clari Tipon - VP of People

Investors of Observe.AI

Observe.AI has been backed by several prominent investors over the years, including:

Menlo Ventures
Nexus Venture Partners
Scale Venture Partners
SoftBank Vision Fund 2
Zoom Video Communications
Emergent Ventures
Steadview Capital
NGP Capital
Next47

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

In August 2023, Observe.AI announced the appointment of Patrick Kelly as Chief Revenue Officer, marking a significant leadership update. This change aimed to bolster the company's sales leadership and global revenue strategy. (Note: The company's official website currently lists Sharath Keshava Narayana as Chief Revenue Officer, indicating a potential subsequent change or an update lag on some platforms.)

Departures

Sharath Keshava Narayana, Sharath Keshava Narayana transitioned from the CRO role at the time of Patrick Kelly's appointment. (Note: Observe.AI's company website currently lists Sharath Keshava Narayana as Chief Revenue Officer.)

New Appointments:

Patrick Kelly, Patrick Kelly was appointed as Chief Revenue Officer.

Technology (Tech Stack) used by Observe.AI

Discover the tools Observe.AI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Observe.AI Email Formats and Examples

Observe.AI likely utilizes common corporate email patterns. The most prevalent formats for tech companies often include combinations of the employee's first name, last name, or initial. While not officially published, a common structure is [first].[last]@observe.ai.

[first].[last]@observe.ai

Format

jane.doe@observe.ai

Example

75%

Success rate

News and media

GlobeNewswireJune 6, 2024

Observe.AI Unveils Report on Generative AI's Untapped Potential in Contact Centers

Observe.AI released a new research report highlighting that while contact centers are optimistic about generative AI, many are still in early stages of adoption, indicating significant opportunities for operational improvements and enhanced customer experiences through strategic AI implementation....more

GlobeNewswireMarch 19, 2024

Observe.AI Expands its Generative AI Capabilities for Contact Centers with New Knowledge AI Product

Observe.AI announced the launch of Knowledge AI, a new product leveraging generative AI to provide contact center agents with instant, accurate information and automate knowledge management, aiming to improve agent effectiveness and customer satisfaction....more

Business WireAugust 23, 2023

Observe.AI Appoints Patrick Kelly as Chief Revenue Officer

Observe.AI announced the appointment of Patrick Kelly as its new Chief Revenue Officer to spearhead global sales strategy and accelerate revenue growth, bringing extensive experience from previous leadership roles at Pindrop and NICE....more

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