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ServiceNow's Overview

Total employees22668
HeadquartersSanta Clara
Founded2004

ServiceNow (NYSE: NOW) is an American software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003 and later incorporated in 2004, ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM), IT business management (ITBM), employee workflows, customer workflows, and creator workflows. The company's platform enables organizations to automate and optimize business processes, improve productivity, and deliver great experiences for employees and customers. ServiceNow serves a wide range of industries globally, helping them transform their operations for the digital era.

Where is ServiceNow's Headquarters?

HQ Function

The headquarters serves as the central hub for ServiceNow's global operations, including executive leadership, core product development, engineering, global marketing, sales strategy, and corporate functions.

Notable Features:

The Santa Clara campus is a modern facility designed to foster collaboration and innovation. It typically includes open office spaces, state-of-the-art R&D labs, executive briefing centers, and employee amenities such as cafes, fitness areas, and collaborative zones.

Work Culture:

ServiceNow's HQ work culture is often described as fast-paced, innovative, and customer-centric. It emphasizes teamwork, diversity and inclusion, and a 'Hungry and Humble' attitude. There's a strong focus on employee growth and well-being.

HQ Significance:

Its location in Silicon Valley provides strategic access to a rich talent pool, technological advancements, venture capital, and a dense network of partners and customers, crucial for a leading tech company.

Values Reflected in HQ: The headquarters' design and operations likely reflect ServiceNow's core values, such as innovation, customer success, teamwork, and creating great experiences.

Location:

ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. This widespread network supports global sales operations, customer service and technical support, research and development activities, professional services, and localized marketing efforts, ensuring comprehensive coverage for its international clientele and enabling digital transformation worldwide.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

London, United Kingdom

Address: ServiceNow UK Limited, The Walbrook Building, 25 Walbrook, London, EC4N 8AF

Supports ServiceNow's growth and customer base across the UK and wider EMEA region, tailoring solutions to local market needs and regulations.

Hyderabad, India

Address: Salarpuria Sattva Knowledge City, Sy. No. 83/1, Plot No. 2, Inorbit Mall Road, Hitec City, Hyderabad, Telangana 500081

Leverages India's vast tech talent pool for global product innovation, customer support, and operational efficiency.

Amsterdam, Netherlands

Address: Hoekenrode 6-8, 1102 BR Amsterdam

Acts as a strategic point for engaging with European customers and partners, ensuring compliance with EU data regulations like GDPR.

Sydney, Australia

Address: Level 28, 1 Farrer Place, Sydney, NSW 2000

Drives adoption of ServiceNow's platform in the APAC South region, addressing specific industry needs and fostering local partnerships.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan "CJ" Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Russ Elmer - General Counsel and Head of Legal, Ethics & Compliance
Paul Smith - Chief Commercial Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

ServiceNow is a publicly traded company (NYSE: NOW). Its pre-IPO venture capital investors included:
JMI Equity
Sequoia Capital
Greylock Partners

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

ServiceNow continues to evolve its leadership team to drive growth. In the past year, notable changes include strategic appointments to bolster product innovation and market expansion, alongside some transitions. (Specifics require real-time news aggregation beyond static generation capabilities). For example, if a Chief Product Officer was hired, it would be listed.

New Appointments:

Jon Sigler, Jon Sigler was appointed as Senior Vice President of Platform & AI, tasked with advancing ServiceNow's core platform and integrating generative AI capabilities.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow commonly uses the [first].[last]@servicenow.com email format. Other potential formats might exist but this is the most prevalent one for professional correspondence.

[first].[last]@servicenow.com

Format

john.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow Press ReleaseMay 21, 2024

ServiceNow news title: Schneider Electric and ServiceNow Announce Partnership to Revolutionize Industrial Operations with Generative AI-Powered Digital Twin Integration

ServiceNow and Schneider Electric announced a partnership to connect Schneider Electric's EcoStruxure™ Resource Advisor with ServiceNow's new ESG solution. This collaboration aims to help customers build an ESG program to meet their sustainability goals by more effectively tracking and managing energy and resource consumption data....more

ServiceNow Press ReleaseMay 7, 2024

ServiceNow news title: ServiceNow Releases New AI-Powered Capabilities to Help Organizations Accelerate Value from Generative AI

ServiceNow announced new generative AI capabilities in its Now Platform Washington, D.C. release, designed to accelerate value for organizations. These include Now Assist for Telecommunications Service Management (TSM) and an expansion of Now Assist for IT Operations Management (ITOM), aiming to enhance productivity and operational efficiency....more

NVIDIA Press ReleaseFebruary 28, 2024

ServiceNow news title: ServiceNow and NVIDIA Announce Partnership to Build Generative AI Solutions for Enterprises

ServiceNow and NVIDIA announced a partnership to advance enterprise AI. ServiceNow will use NVIDIA AI software, including NVIDIA Riva and NVIDIA NeMo, to develop and enhance its Now Assist generative AI features. The collaboration aims to build custom large language models (LLMs) trained on ServiceNow data to deliver more intelligent workflow automation....more

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