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Zendesk's Overview

Total employees6000
HeadquartersSan Francisco
Founded2007

Zendesk is a leading customer service software and sales CRM company founded in Copenhagen, Denmark, in 2007, and now headquartered in San Francisco. It provides a suite of products that help businesses improve customer relationships through omnichannel support, including email, chat, voice, and social media. Zendesk's platform is designed to be powerful and flexible, scaling to meet the needs of any business, from startups to large enterprises. Key offerings include Zendesk Support, Guide, Chat, Talk, Sell, and Sunshine, its open CRM platform. The company aims to help organizations understand their customers, improve communication, and offer better customer experiences.

Where is Zendesk's Headquarters?

HQ Function

Serves as the central hub for Zendesk's global operations, including executive leadership, product development, engineering, marketing, and corporate strategy.

Notable Features:

The San Francisco office is known for its modern design, open-plan workspaces encouraging collaboration, and amenities typical of a leading tech company. It often features Scandinavian design influences reflecting its Danish roots.

Work Culture:

Zendesk's HQ culture is often described as collaborative, innovative, and customer-centric, with a focus on 'Hygge' (a Danish concept of coziness and well-being). Employees often praise the inclusive environment and opportunities for growth.

HQ Significance:

Its location in San Francisco places Zendesk at the heart of the global tech industry, facilitating access to talent, innovation, and a vibrant tech ecosystem. It symbolizes its growth from a Danish startup to a major global player in SaaS.

Values Reflected in HQ: The headquarters' design and atmosphere aim to reflect Zendesk's core values of empathy, championing customers, being humblident (humble and confident), and enjoying the journey.

Location:

Zendesk maintains a robust global presence with offices across North America, Europe, Asia-Pacific, and Latin America. This international network supports a worldwide customer base, with key functions like sales, customer support, engineering, product development, and marketing distributed globally. This allows Zendesk to offer localized services, understand regional market nuances, and provide 24/7 support to its users.

Street Address:

989 Market St

City:

San Francisco

State/Province:

CA

Country:

USA

Zendesk's Global Presence

Dublin, Ireland

Address: 55 Charlemont Place, Saint Kevin's, Dublin 2, Ireland

Strategic center for engaging with European clients and partners, adapting Zendesk's offerings to local market needs, and driving growth across the EMEA region.

Melbourne, VIC, Australia

Address: 67 Queen St, Melbourne VIC 3000, Australia

Facilitates expansion in the APAC market, providing localized support and solutions, and fostering relationships with businesses in the region.

Singapore

Address: Marina Bay Financial Centre Tower 3, 12 Marina Blvd, Singapore 018982

Drives business development and customer engagement in Southeast Asian markets, providing localized services and supporting regional growth initiatives.

London, United Kingdom

Address: The Paddington Bason, 20 Eastbourne Terrace, London W2 6LG, United Kingdom

Strengthens Zendesk's presence in the UK, a key market, and provides tailored services to local customers and partners.

Buying Intent Signals for Zendesk

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Zendesk

As of April 2025, Zendesk' leadership includes:

Tom Eggemeier - Chief Executive Officer
Julie Swinney - Chief Financial Officer
Adrian McDermott - Chief Technology Officer
Norman Gennaro - President, Sales
Jeff Titterton - Chief Marketing Officer

Investors of Zendesk

Zendesk has been backed by several prominent investors over the years, including:

Hellman & Friedman (Lead Investor, Private Equity Firm)
Permira (Lead Investor, Private Equity Firm)
Abu Dhabi Investment Authority (ADIA) (as part of investor group)
GIC (as part of investor group)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

Following its acquisition in November 2022, Zendesk saw a significant leadership transition with Tom Eggemeier appointed as CEO. Over the last 12-18 months, the focus has been on stabilizing the new leadership structure and driving growth under private ownership. While major C-suite changes may be less frequent now, ongoing strategic adjustments can occur.

New Appointments:

Craig Flower, Craig Flower appointed as Chief Revenue Officer, bringing extensive experience from various SaaS companies to Zendesk.

Technology (Tech Stack) used by Zendesk

Discover the tools Zendesk uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Zendesk Email Formats and Examples

Zendesk primarily uses the [first_initial][last]@zendesk.com email format. Understanding common email patterns can be helpful for professional communication.

[first_initial][last]@zendesk.com

Format

jdoe@zendesk.com

Example

90%

Success rate

News and media

Zendesk NewsroomMay 14, 2024

Zendesk Introduces AI Agents, Copilots and More Tools to Unlock a New Era of Intelligent CX

Zendesk announced the launch of Zendesk AI, a suite of new artificial intelligence capabilities embedded across its customer service platform. These tools include AI Agents, copilots for human agents, and intelligent routing, aimed at automating tasks, enhancing agent productivity, and delivering more personalized customer experiences....more

Zendesk NewsroomNovember 7, 2023

Zendesk Releases Its Annual CX Trends Report, Highlighting the Power of Immersive CX

Zendesk published its latest Customer Experience (CX) Trends Report, identifying key shifts in consumer expectations and business strategies. The report emphasized the growing importance of immersive and conversational experiences, powered by AI and data analytics, for businesses to succeed in 2024....more

PR NewswireJanuary 24, 2024

Zendesk Appoints Craig Flower as Chief Revenue Officer

Zendesk announced the appointment of Craig Flower as its new Chief Revenue Officer. Flower brings extensive experience in leading sales organizations at high-growth technology companies and will be responsible for driving Zendesk's global sales strategy and execution....more

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