Zendesk is a leading customer service software and sales CRM company founded in Copenhagen, Denmark, in 2007, and now headquartered in San Francisco. It provides a suite of products that help businesses improve customer relationships through omnichannel support, including email, chat, voice, and social media. Zendesk's platform is designed to be powerful and flexible, scaling to meet the needs of any business, from startups to large enterprises. Key offerings include Zendesk Support, Guide, Chat, Talk, Sell, and Sunshine, its open CRM platform. The company aims to help organizations understand their customers, improve communication, and offer better customer experiences.
Serves as the central hub for Zendesk's global operations, including executive leadership, product development, engineering, marketing, and corporate strategy.
The San Francisco office is known for its modern design, open-plan workspaces encouraging collaboration, and amenities typical of a leading tech company. It often features Scandinavian design influences reflecting its Danish roots.
Zendesk's HQ culture is often described as collaborative, innovative, and customer-centric, with a focus on 'Hygge' (a Danish concept of coziness and well-being). Employees often praise the inclusive environment and opportunities for growth.
Its location in San Francisco places Zendesk at the heart of the global tech industry, facilitating access to talent, innovation, and a vibrant tech ecosystem. It symbolizes its growth from a Danish startup to a major global player in SaaS.
Zendesk maintains a robust global presence with offices across North America, Europe, Asia-Pacific, and Latin America. This international network supports a worldwide customer base, with key functions like sales, customer support, engineering, product development, and marketing distributed globally. This allows Zendesk to offer localized services, understand regional market nuances, and provide 24/7 support to its users.
989 Market St
San Francisco
CA
USA
Address: 55 Charlemont Place, Saint Kevin's, Dublin 2, Ireland
Strategic center for engaging with European clients and partners, adapting Zendesk's offerings to local market needs, and driving growth across the EMEA region.
Address: 67 Queen St, Melbourne VIC 3000, Australia
Facilitates expansion in the APAC market, providing localized support and solutions, and fostering relationships with businesses in the region.
Address: Marina Bay Financial Centre Tower 3, 12 Marina Blvd, Singapore 018982
Drives business development and customer engagement in Southeast Asian markets, providing localized services and supporting regional growth initiatives.
Address: The Paddington Bason, 20 Eastbourne Terrace, London W2 6LG, United Kingdom
Strengthens Zendesk's presence in the UK, a key market, and provides tailored services to local customers and partners.
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As of April 2025, Zendesk' leadership includes:
Zendesk has been backed by several prominent investors over the years, including:
Following its acquisition in November 2022, Zendesk saw a significant leadership transition with Tom Eggemeier appointed as CEO. Over the last 12-18 months, the focus has been on stabilizing the new leadership structure and driving growth under private ownership. While major C-suite changes may be less frequent now, ongoing strategic adjustments can occur.
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Zendesk primarily uses the [first_initial][last]@zendesk.com email format. Understanding common email patterns can be helpful for professional communication.
[first_initial][last]@zendesk.com
Format
jdoe@zendesk.com
Example
90%
Success rate
Zendesk Newsroom • May 14, 2024
Zendesk announced the launch of Zendesk AI, a suite of new artificial intelligence capabilities embedded across its customer service platform. These tools include AI Agents, copilots for human agents, and intelligent routing, aimed at automating tasks, enhancing agent productivity, and delivering more personalized customer experiences....more
Zendesk Newsroom • November 7, 2023
Zendesk published its latest Customer Experience (CX) Trends Report, identifying key shifts in consumer expectations and business strategies. The report emphasized the growing importance of immersive and conversational experiences, powered by AI and data analytics, for businesses to succeed in 2024....more
PR Newswire • January 24, 2024
Zendesk announced the appointment of Craig Flower as its new Chief Revenue Officer. Flower brings extensive experience in leading sales organizations at high-growth technology companies and will be responsible for driving Zendesk's global sales strategy and execution....more
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