ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Employee Workflows, Customer Workflows, and Creator Workflows. Its platform enables organizations to digitize and automate departmental and cross-departmental processes, improving efficiency, productivity, and user experiences.
The headquarters serves as the central hub for ServiceNow's global operations, including executive leadership, core product development, engineering, marketing, corporate strategy, and administrative functions.
ServiceNow's Santa Clara campus features modern, multi-building facilities designed to foster collaboration and innovation. It includes open workspaces, employee amenities such as cafes and fitness centers, and advanced technology infrastructure. The campus is designed with sustainability in mind.
ServiceNow promotes a work culture centered around innovation, customer success, diversity, and inclusion. Employees often describe it as fast-paced and collaborative, with a strong emphasis on the company's values of being 'hungry and humble,' 'caring for people,' and 'delivering customer success.'
The Santa Clara headquarters is significant as it anchors ServiceNow's presence in Silicon Valley, providing access to a rich talent pool, technological advancements, and a vibrant ecosystem of partners and customers. It is the command center for its global strategy and operations.
ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, Middle East, Africa (EMEA), and Asia Pacific (APAC) regions. This extensive network supports worldwide sales and marketing efforts, localized customer support and professional services, global research and development initiatives, and robust cloud infrastructure operations to serve its diverse international clientele.
2225 Lawson Lane
Santa Clara
California
USA
Address: Hoekenrode 3, 1102 BR Amsterdam, Netherlands
Strategic center for expanding ServiceNow's market presence in the EMEA region, fostering local partnerships, and acquiring regional talent. It ensures localized support and solution delivery for European clients.
Address: SALARPURIA SATTVA KNOWLEDGE CITY, ORWELL (BLK B), UNIT NO.3, FLOOR 7, RAIDURG VILLAGE, Hyderabad, Telangana 500081, India
Leverages India's extensive technology talent pool to drive global product innovation, provide 24/7 support for ServiceNow's platform, and contribute to the company's engineering and operational capabilities.
Address: Floor 2, The Zig Zag Building, 70 Victoria St, London SW1E 6SQ, United Kingdom
Drives business growth and customer relationships in the UK and Ireland, providing tailored solutions and support to a large base of enterprise clients in various industries including finance and public sector.
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As of April 2025, ServiceNow' leadership includes:
ServiceNow has been backed by several prominent investors over the years, including:
In the past 12 months, ServiceNow has strategically enhanced its leadership team with key appointments to support its global growth and innovation, particularly in regional leadership and corporate communications. No major publicly announced departures from the core executive leadership team have been noted during this period.
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ServiceNow primarily utilizes a standard corporate email format, which is typically the employee's first name followed by a period, then their last name, at the servicenow.com domain. Variations might exist for common names or specific roles, but this is the most widely observed pattern.
[first].[last]@servicenow.com
Format
john.doe@servicenow.com
Example
90%
Success rate
ServiceNow Newsroom • May 7, 2024
At its annual Knowledge 2024 conference, ServiceNow announced an expanded partnership with Microsoft to integrate Now Assist generative AI capabilities with Microsoft Azure OpenAI Service, aiming to deliver enhanced AI-driven experiences for enterprise customers....more
ServiceNow Investor Relations • April 24, 2024
ServiceNow announced its financial results for the first quarter of 2024, reporting strong subscription revenue growth of 25% year-over-year (constant currency). The company highlighted continued customer momentum and adoption of its AI-powered platform solutions....more
NVIDIA Newsroom • March 18, 2024
ServiceNow and NVIDIA announced a partnership to develop powerful enterprise-grade generative AI capabilities by combining ServiceNow's AI platform with NVIDIA AI Enterprise software, including NVIDIA NIM inference microservices, to advance AI-driven automation....more
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