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ServiceNow's Overview

Total employees22668
HeadquartersSanta Clara
Founded2003

ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Employee Workflows, Customer Workflows, and Creator Workflows. Its platform enables organizations to digitize and automate departmental and cross-departmental processes, improving efficiency, productivity, and user experiences.

Where is ServiceNow's Headquarters?

HQ Function

The headquarters serves as the central hub for ServiceNow's global operations, including executive leadership, core product development, engineering, marketing, corporate strategy, and administrative functions.

Notable Features:

ServiceNow's Santa Clara campus features modern, multi-building facilities designed to foster collaboration and innovation. It includes open workspaces, employee amenities such as cafes and fitness centers, and advanced technology infrastructure. The campus is designed with sustainability in mind.

Work Culture:

ServiceNow promotes a work culture centered around innovation, customer success, diversity, and inclusion. Employees often describe it as fast-paced and collaborative, with a strong emphasis on the company's values of being 'hungry and humble,' 'caring for people,' and 'delivering customer success.'

HQ Significance:

The Santa Clara headquarters is significant as it anchors ServiceNow's presence in Silicon Valley, providing access to a rich talent pool, technological advancements, and a vibrant ecosystem of partners and customers. It is the command center for its global strategy and operations.

Values Reflected in HQ: The headquarters' design and environment reflect ServiceNow's core values, such as fostering innovation through collaborative spaces, prioritizing employee well-being with comprehensive amenities, and a commitment to creating a positive and productive work environment.

Location:

ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, Middle East, Africa (EMEA), and Asia Pacific (APAC) regions. This extensive network supports worldwide sales and marketing efforts, localized customer support and professional services, global research and development initiatives, and robust cloud infrastructure operations to serve its diverse international clientele.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

Amsterdam, Netherlands

Address: Hoekenrode 3, 1102 BR Amsterdam, Netherlands

Strategic center for expanding ServiceNow's market presence in the EMEA region, fostering local partnerships, and acquiring regional talent. It ensures localized support and solution delivery for European clients.

Hyderabad, Telangana, India

Address: SALARPURIA SATTVA KNOWLEDGE CITY, ORWELL (BLK B), UNIT NO.3, FLOOR 7, RAIDURG VILLAGE, Hyderabad, Telangana 500081, India

Leverages India's extensive technology talent pool to drive global product innovation, provide 24/7 support for ServiceNow's platform, and contribute to the company's engineering and operational capabilities.

London, United Kingdom

Address: Floor 2, The Zig Zag Building, 70 Victoria St, London SW1E 6SQ, United Kingdom

Drives business growth and customer relationships in the UK and Ireland, providing tailored solutions and support to a large base of enterprise clients in various industries including finance and public sector.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Gina Mastantuono - Chief Financial Officer
Chirantan "CJ" Desai - President and Chief Operating Officer
Chris Bedi - Chief Digital Information Officer
Jacqui Canney - Chief People Officer
Nick Tzitzon - Chief Corporate Affairs Officer
Russ Elmer - Chief Legal Officer and General Counsel

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock, Inc.
State Street Corporation
T. Rowe Price Associates, Inc.
Fidelity Management & Research Company (FMR Co.)
Geode Capital Management

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

In the past 12 months, ServiceNow has strategically enhanced its leadership team with key appointments to support its global growth and innovation, particularly in regional leadership and corporate communications. No major publicly announced departures from the core executive leadership team have been noted during this period.

New Appointments:

Karan Singh, Karan Singh was appointed as SVP and GM for India to lead ServiceNow's business expansion and operations in the rapidly growing Indian market.
Laura Banks, Laura Banks joined ServiceNow as Chief Communications Officer, tasked with leading the company's global communications strategy and external relations.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow primarily utilizes a standard corporate email format, which is typically the employee's first name followed by a period, then their last name, at the servicenow.com domain. Variations might exist for common names or specific roles, but this is the most widely observed pattern.

[first].[last]@servicenow.com

Format

john.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow NewsroomMay 7, 2024

ServiceNow and Microsoft Expand Partnership to Bring Generative AI to Enterprises

At its annual Knowledge 2024 conference, ServiceNow announced an expanded partnership with Microsoft to integrate Now Assist generative AI capabilities with Microsoft Azure OpenAI Service, aiming to deliver enhanced AI-driven experiences for enterprise customers....more

ServiceNow Investor RelationsApril 24, 2024

ServiceNow Reports First Quarter 2024 Financial Results

ServiceNow announced its financial results for the first quarter of 2024, reporting strong subscription revenue growth of 25% year-over-year (constant currency). The company highlighted continued customer momentum and adoption of its AI-powered platform solutions....more

NVIDIA NewsroomMarch 18, 2024

ServiceNow and NVIDIA Announce Generative AI Partnership to Power Hyperautomation for Enterprises

ServiceNow and NVIDIA announced a partnership to develop powerful enterprise-grade generative AI capabilities by combining ServiceNow's AI platform with NVIDIA AI Enterprise software, including NVIDIA NIM inference microservices, to advance AI-driven automation....more

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