Cresta is at the forefront of AI for customer conversations, providing a real-time intelligence platform for contact centers. By leveraging generative AI, Cresta offers agents on-the-fly coaching, automates repetitive tasks, and provides deep insights into customer interactions. This empowers businesses to significantly boost agent productivity, enhance customer satisfaction (CSAT), reduce agent ramp time, and increase revenue conversion rates. Their solutions are trusted by leading brands to transform their customer service and sales operations.
Serves as the central hub for Cresta's executive leadership, research and development, product management, engineering, sales, marketing, and corporate operations.
Modern office space situated in a vibrant tech neighborhood, designed to foster collaboration and innovation. Specific architectural details are not publicly emphasized.
Characterized by a fast-paced, innovative, and collaborative startup environment. Strong emphasis on leveraging cutting-edge AI, continuous learning, and a customer-centric approach to problem-solving.
Its San Francisco location provides strategic access to a rich talent pool, venture capital, industry partnerships, and the broader Silicon Valley ecosystem, crucial for a leading AI technology company.
While headquartered in San Francisco with a significant office in Toronto, Cresta supports a global customer base. Its operations are augmented by distributed teams and remote employees in various functions, including sales, customer success, and engineering, enabling it to serve clients across North America, Europe, and other regions.
450 Townsend St
San Francisco
CA
USA
Address: 1 University Ave, 3rd Floor, Toronto, ON M5J 2P1, Canada (Potentially a serviced office space)
To tap into the rich AI/ML talent ecosystem in the Toronto-Waterloo corridor, expand North American operations, and better serve Canadian clients.
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As of April 2025, Cresta' leadership includes:
Cresta has been backed by several prominent investors over the years, including:
The past year saw stability within Cresta's core C-suite, with one notable transition involving a key leader in the AI division moving to an advisory role while also pursuing an external position.
Discover the tools Cresta uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Cresta primarily utilizes a standard email format common among tech companies, typically combining an employee's first and last name. The most common pattern is [first].[last]@cresta.com.
first.last@cresta.com
Format
zayd.enam@cresta.com
Example
90%
Success rate
Cresta Blog • May 14, 2024
Cresta announced significant enhancements to its AI platform, including new features for Cresta Opera, advanced generative AI capabilities, and improved coaching and QA functionalities designed to boost contact center agent performance and operational insights....more
Cresta Blog • February 27, 2024
Cresta appointed Mihir Shukla, formerly of Google, as its new Head of AI Research to lead advancements in its core AI technologies and drive innovation in conversational AI....more
Business Wire • October 17, 2023
Cresta was recognized in the sixth annual CB Insights AI 100 list, which showcases the 100 most promising private artificial intelligence companies globally. This acknowledges Cresta's innovation in AI for customer experience....more
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