Cresta
What Does Cresta Do?
Cresta is at the forefront of AI for customer conversations, providing a real-time intelligence platform for contact centers. By leveraging generative AI, Cresta offers agents on-the-fly coaching, automates repetitive tasks, and provides deep insights into customer interactions. This empowers businesses to significantly boost agent productivity, enhance customer satisfaction (CSAT), reduce agent ramp time, and increase revenue conversion rates. Their solutions are trusted by leading brands to transform their customer service and sales operations.
Where Is Cresta's Headquarters?
HQ Function
Serves as the central hub for Cresta's executive leadership, research and development, product management, engineering, sales, marketing, and corporate operations.
Notable Features:
Modern office space situated in a vibrant tech neighborhood, designed to foster collaboration and innovation. Specific architectural details are not publicly emphasized.
Work Culture:
Characterized by a fast-paced, innovative, and collaborative startup environment. Strong emphasis on leveraging cutting-edge AI, continuous learning, and a customer-centric approach to problem-solving.
HQ Significance:
Its San Francisco location provides strategic access to a rich talent pool, venture capital, industry partnerships, and the broader Silicon Valley ecosystem, crucial for a leading AI technology company.
Values Reflected in HQ: The headquarters likely embodies Cresta's core values of innovation, excellence, customer obsession, and teamwork through its design, amenities, and dynamic work environment.
Location:
While headquartered in San Francisco with a significant office in Toronto, Cresta supports a global customer base. Its operations are augmented by distributed teams and remote employees in various functions, including sales, customer success, and engineering, enabling it to serve clients across North America, Europe, and other regions.
Street Address:
450 Townsend St
City:
San Francisco
State/Province:
CA
Country:
USA
Where Else Does Cresta Operate Around the World?
Toronto, Ontario, Canada
Address: 1 University Ave, 3rd Floor, Toronto, ON M5J 2P1, Canada (Potentially a serviced office space)
To tap into the rich AI/ML talent ecosystem in the Toronto-Waterloo corridor, expand North American operations, and better serve Canadian clients.
Buying Intent Signals for Cresta
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Cresta? Meet the Executive Team
As of April 2025, Cresta' leadership includes:
Who's Investing in Cresta?
Cresta has been backed by several prominent investors over the years, including:
What Leadership Changes Has Cresta Seen Recently?
The past year saw stability within Cresta's core C-suite, with one notable transition involving a key leader in the AI division moving to an advisory role while also pursuing an external position.
Departures
What Technology (Tech Stack) Is Used byCresta?
Discover the tools Cresta uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Cresta Email Formats and Examples
Cresta primarily utilizes a standard email format common among tech companies, typically combining an employee's first and last name. The most common pattern is [first].[last]@cresta.com.
first.last@cresta.com
Format
zayd.enam@cresta.com
Example
90%
Success rate
What's the Latest News About Cresta?
Cresta Blog • May 14, 2024
Cresta Unveils New AI Capabilities to Enhance CX Agent Performance and Operational Efficiency
Cresta announced significant enhancements to its AI platform, including new features for Cresta Opera, advanced generative AI capabilities, and improved coaching and QA functionalities designed to boost contact center agent performance and operational insights....more
Cresta Blog • February 27, 2024
Mihir Shukla Joins Cresta as Head of AI Research
Cresta appointed Mihir Shukla, formerly of Google, as its new Head of AI Research to lead advancements in its core AI technologies and drive innovation in conversational AI....more
Business Wire • October 17, 2023
Cresta Named to the 2023 CB Insights AI 100 List
Cresta was recognized in the sixth annual CB Insights AI 100 list, which showcases the 100 most promising private artificial intelligence companies globally. This acknowledges Cresta's innovation in AI for customer experience....more
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