Genesys
Genesys's Overview
Genesys is a global market leader in cloud customer experience (CX) and contact center solutions. The company empowers organizations of all sizes to deliver empathetic, personalized customer experiences across all channels, leveraging AI and digital technologies. Genesys Cloud CX, its flagship platform, offers a comprehensive suite of tools for customer engagement, workforce engagement management, and journey orchestration, helping businesses improve customer loyalty, employee satisfaction, and operational efficiency.
Where is Genesys's Headquarters?
HQ Function
Serves as a major operational and engineering hub, driving innovation in cloud CX solutions, customer support, and strategic business development.
Notable Features:
Modern office campus designed to foster collaboration and innovation, featuring open workspaces, advanced technology infrastructure, and employee-focused amenities. Often reflects a commitment to sustainability and employee well-being.
Work Culture:
Genesys promotes a culture of innovation, customer-centricity, empathy, and collaboration. They emphasize diversity, inclusion, and offer flexible work arrangements, aiming to empower employees and foster a positive work environment.
HQ Significance:
The Indianapolis hub signifies Genesys's commitment to growth in the US market and its role as a leading technology employer in the Midwest, focusing on the development and delivery of its core cloud platform.
Values Reflected in HQ: The headquarters' design and operational ethos likely mirror Genesys's core values of customer success, innovation, employee empowerment, and building connected, empathetic experiences.
Location:
Genesys operates with a significant global footprint, supporting customers in over 100 countries. Its worldwide presence includes sales offices, R&D centers, customer support hubs, and data centers across North America, Latin America, Europe, Middle East & Africa (EMEA), and Asia-Pacific (APAC). This extensive network enables Genesys to deliver its cloud-based customer experience and contact center solutions globally, providing localized support and expertise to multinational corporations and local businesses alike.
Street Address:
7601 Interactive Way
City:
Indianapolis
State/Province:
IN
Country:
USA
Genesys's Global Presence
Daly City, California, USA
Address: 2001 Junipero Serra Blvd, Daly City, CA 94014, USA
Supports major clients in the technology and enterprise sectors on the US West Coast, and serves as a hub for innovation and product development.
Galway, Ireland
Address: Block 1, Parkmore East Business Park, Ballybrit, Galway, Ireland
Acts as a key European hub for innovation, technical support, and operations, leveraging Ireland's strong tech talent pool.
Frimley, UK
Address: Watchmoor Park, Camberley GU15 3YL, United Kingdom
Manages Genesys's business and customer relationships in the UK and parts of Europe, providing localized expertise and solutions.
São Paulo, Brazil
Address: Av. das Nações Unidas, 12901 - Torre Norte - Brooklin Novo, São Paulo - SP, Brazil
Drives Genesys's market penetration and supports clients across Latin America, adapting solutions to local market needs.
North Sydney, NSW, Australia
Address: Level 12, 100 Pacific Highway, North Sydney, NSW 2060, Australia
Leads Genesys's expansion and customer engagement in the diverse and rapidly growing APAC market.
Buying Intent Signals for Genesys
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Genesys
As of April 2025, Genesys' leadership includes:
Investors of Genesys
Genesys has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Genesys has seen some key executive movements aimed at strengthening its market position and product innovation in the AI-powered experience orchestration space. Notable changes include appointments in marketing.
Departures
New Appointments:
Technology (Tech Stack) used by Genesys
Discover the tools Genesys uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Genesys Email Formats and Examples
Genesys primarily uses the [first].[last]@genesys.com email format. This is a common structure for many global technology companies, facilitating professional communication.
first.last@genesys.com
Format
jane.doe@genesys.com
Example
90%
Success rate
News and media
Genesys Newsroom • May 15, 2024
Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for its ability to execute and completeness of vision, marking its tenth consecutive year as a Leader....more
Genesys Newsroom • April 16, 2024
Genesys Named a Leader in Customer Service Workforce Engagement Management by Independent Research Firm
Genesys announced it was named a Leader in The Forrester Wave™: Customer Service Workforce Engagement Management (WEM), Q1 2024. Genesys received the highest scores possible in the vision, innovation, and community criteria....more
Genesys Newsroom • February 27, 2024
Genesys Cloud Surpasses $1 Billion in Annual Recurring Revenue
Genesys announced that its Genesys Cloud CX™ platform has surpassed $1 billion in annual recurring revenue (ARR), a significant milestone achieved in Q4 of fiscal year 2024. This highlights strong customer adoption of its cloud-based AI-powered experience orchestration solutions....more
Genesys Newsroom • October 24, 2023
Genesys Appoints Lauren Sallata as Chief Marketing Officer
Genesys appointed Lauren Sallata as its new Chief Marketing Officer (CMO). Sallata brings over 20 years of experience in B2B technology marketing, previously holding leadership roles at Panasonic and SAP....more
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