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ServiceNow's Overview

Total employees22668
HeadquartersSanta Clara
Founded2004

ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003 and incorporated in 2004, ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Enterprise Service Management (ESM) including HR Service Delivery, Customer Service Management (CSM), and Security Operations. Its core offering, the Now Platform, enables organizations to streamline processes, improve productivity, and enhance employee and customer experiences across various departments by automating and optimizing workflows.

Where is ServiceNow's Headquarters?

HQ Function

Serves as the global headquarters, housing executive leadership, core product development, engineering, research, global strategy, and corporate operations.

Notable Features:

Modern, multi-building campus in the heart of Silicon Valley, designed with sustainability in mind, featuring open workspaces, extensive employee amenities, and advanced technology infrastructure to foster innovation and collaboration.

Work Culture:

Characterized by a fast-paced, innovative environment that champions values like 'Hungry and Humble,' 'Win as a Team,' and 'Create Belonging.' Employees often describe it as collaborative with a strong focus on customer success and continuous learning.

HQ Significance:

Strategically located in Silicon Valley, providing access to a rich talent pool, technology partnerships, and the venture capital ecosystem. It acts as the central nervous system for ServiceNow's worldwide operations and product innovation.

Values Reflected in HQ: The headquarters' design and amenities reflect ServiceNow's commitment to innovation (R&D labs, collaborative spaces), employee well-being (fitness centers, cafes), and sustainability (LEED-certified buildings in some instances).

Location:

ServiceNow maintains a significant global footprint with offices, development centers, and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and Asia Pacific and Japan (APJ). This extensive network supports its worldwide customer base by providing localized sales, professional services, customer support, research and development, and robust cloud infrastructure. ServiceNow's global operations enable enterprises around the world to effectively implement and utilize the Now Platform for their digital transformation initiatives.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

CA

Country:

USA

ServiceNow's Global Presence

London, United Kingdom

Address: The Zig Zag Building, 70 Victoria St, London SW1E 6SQ, United Kingdom

Drives ServiceNow's growth and customer engagement across the UK and wider EMEA region, providing localized support and solutions to meet the specific needs of European enterprises.

Hyderabad, Telangana, India

Address: Building No. H 07, Levels 2-5, Salarpuria Sattva Knowledge City, Inorbit Mall Road, HITEC City, Hyderabad, Telangana 500081, India

Leverages India's extensive technology talent pool for research and development, global service delivery, and technical support, significantly contributing to ServiceNow's global product strategy and operational excellence.

Amsterdam, Netherlands

Address: Hoekenrode 3, 1102 BR Amsterdam, Netherlands

Acts as a central point for ServiceNow's engagement with customers and partners in continental Europe, facilitating business development and tailoring offerings to diverse European markets.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan 'CJ' Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Paul Smith - Chief Commercial Officer
Jon Sigler - Senior Vice President, Platform

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

JMI Equity
Sequoia Capital
Greylock Partners

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

ServiceNow has demonstrated leadership stability at its core C-suite level while making strategic appointments in regional leadership to drive global expansion. Key changes include a new president for the APJ region.

Departures

Paul Marriott, Paul Marriott transitioned from his role as President of APJ for ServiceNow, having previously led the company's expansion in the region.

New Appointments:

Ashton Dsouza, Ashton Dsouza was appointed as President for ServiceNow's APJ region, tasked with driving growth, customer success, and expanding market share in this key geography.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow commonly uses the firstname.lastname@servicenow.com email format for its employees. This is the most prevalent structure for corporate communications. While other formats might exist for specific roles or legacy systems, this is the primary one to use.

firstname.lastname@servicenow.com

Format

john.smith@servicenow.com

Example

90%

Success rate

News and media

ServiceNow Press RoomApril 24, 2024

ServiceNow Announces First Quarter 2024 Financial Results

ServiceNow reported strong Q1 2024 financial results, with subscription revenues reaching $2.523 billion, a 25% year-over-year increase (24.5% in constant currency). The company highlighted continued strong demand for its platform and AI-powered solutions, raising its full-year 2024 subscription revenue guidance....more

ServiceNow Press RoomMarch 18, 2024

ServiceNow and NVIDIA Announce General Availability of Telco-Specific Generative AI Solutions to Elevate Service Experiences

ServiceNow and NVIDIA announced the general availability of Now Assist for Telecommunications Service Management (TSM) and 'ServiceNow Telecom Order Management for NVIDIA,' new generative AI solutions. These offerings are designed to enhance agent productivity, automate complex order processes, and improve customer experiences for telecommunications companies....more

ServiceNow Press RoomMay 15, 2024

ServiceNow’s CJ Desai to Assume Additional Role as President, Go‑to‑Market Operations

ServiceNow announced that C.J. Desai, President and Chief Operating Officer, will expand his responsibilities to include the role of President, Go‑to‑Market Operations, effective June 3, 2024. This move aims to further align product strategy with customer engagement and field operations....more

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