ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003 and incorporated in 2004, ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Enterprise Service Management (ESM) including HR Service Delivery, Customer Service Management (CSM), and Security Operations. Its core offering, the Now Platform, enables organizations to streamline processes, improve productivity, and enhance employee and customer experiences across various departments by automating and optimizing workflows.
Serves as the global headquarters, housing executive leadership, core product development, engineering, research, global strategy, and corporate operations.
Modern, multi-building campus in the heart of Silicon Valley, designed with sustainability in mind, featuring open workspaces, extensive employee amenities, and advanced technology infrastructure to foster innovation and collaboration.
Characterized by a fast-paced, innovative environment that champions values like 'Hungry and Humble,' 'Win as a Team,' and 'Create Belonging.' Employees often describe it as collaborative with a strong focus on customer success and continuous learning.
Strategically located in Silicon Valley, providing access to a rich talent pool, technology partnerships, and the venture capital ecosystem. It acts as the central nervous system for ServiceNow's worldwide operations and product innovation.
ServiceNow maintains a significant global footprint with offices, development centers, and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and Asia Pacific and Japan (APJ). This extensive network supports its worldwide customer base by providing localized sales, professional services, customer support, research and development, and robust cloud infrastructure. ServiceNow's global operations enable enterprises around the world to effectively implement and utilize the Now Platform for their digital transformation initiatives.
2225 Lawson Lane
Santa Clara
CA
USA
Address: The Zig Zag Building, 70 Victoria St, London SW1E 6SQ, United Kingdom
Drives ServiceNow's growth and customer engagement across the UK and wider EMEA region, providing localized support and solutions to meet the specific needs of European enterprises.
Address: Building No. H 07, Levels 2-5, Salarpuria Sattva Knowledge City, Inorbit Mall Road, HITEC City, Hyderabad, Telangana 500081, India
Leverages India's extensive technology talent pool for research and development, global service delivery, and technical support, significantly contributing to ServiceNow's global product strategy and operational excellence.
Address: Hoekenrode 3, 1102 BR Amsterdam, Netherlands
Acts as a central point for ServiceNow's engagement with customers and partners in continental Europe, facilitating business development and tailoring offerings to diverse European markets.
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As of April 2025, ServiceNow' leadership includes:
ServiceNow has been backed by several prominent investors over the years, including:
ServiceNow has demonstrated leadership stability at its core C-suite level while making strategic appointments in regional leadership to drive global expansion. Key changes include a new president for the APJ region.
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ServiceNow commonly uses the firstname.lastname@servicenow.com email format for its employees. This is the most prevalent structure for corporate communications. While other formats might exist for specific roles or legacy systems, this is the primary one to use.
firstname.lastname@servicenow.com
Format
john.smith@servicenow.com
Example
90%
Success rate
ServiceNow Press Room • April 24, 2024
ServiceNow reported strong Q1 2024 financial results, with subscription revenues reaching $2.523 billion, a 25% year-over-year increase (24.5% in constant currency). The company highlighted continued strong demand for its platform and AI-powered solutions, raising its full-year 2024 subscription revenue guidance....more
ServiceNow Press Room • March 18, 2024
ServiceNow and NVIDIA announced the general availability of Now Assist for Telecommunications Service Management (TSM) and 'ServiceNow Telecom Order Management for NVIDIA,' new generative AI solutions. These offerings are designed to enhance agent productivity, automate complex order processes, and improve customer experiences for telecommunications companies....more
ServiceNow Press Room • May 15, 2024
ServiceNow announced that C.J. Desai, President and Chief Operating Officer, will expand his responsibilities to include the role of President, Go‑to‑Market Operations, effective June 3, 2024. This move aims to further align product strategy with customer engagement and field operations....more
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