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ServiceNow's Overview

Total employees22600
HeadquartersSanta Clara
Founded2004

ServiceNow (NYSE: NOW) is a leading American digital workflow company that provides a cloud-based platform and solutions to help digitize and unify organizations. Its technology helps companies manage digital workflows for enterprise operations, allowing them to improve operational efficiencies by streamlining and automating routine work tasks. ServiceNow's core offerings revolve around IT Workflows, Employee Workflows, Customer Workflows, and Creator Workflows, enabling better experiences for employees and customers.

Where is ServiceNow's Headquarters?

ServiceNow officeServiceNow officeServiceNow officeServiceNow office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Santa Clara headquarters serves as the primary center for executive leadership, global strategy, product development, engineering, and core corporate functions.

Notable Features:

The campus is a modern facility designed to foster collaboration and innovation, featuring open-plan workspaces, state-of-the-art technology, and various employee amenities. It includes multiple buildings to accommodate its large workforce.

Work Culture:

ServiceNow's HQ culture is often described as fast-paced, innovative, and customer-centric. It emphasizes teamwork, a 'Hungry and Humble' mindset, and provides opportunities for growth and development in the competitive tech landscape.

HQ Significance:

Its location in Silicon Valley provides strategic advantages, including access to a rich talent pool, proximity to other tech leaders and partners, and a vibrant ecosystem for technological advancements.

Values Reflected in HQ: The headquarters design and operations likely reflect ServiceNow's core values such as innovation, customer success, collaboration, and integrity, aiming to create an environment where employees can thrive and deliver impactful solutions.

Location:

ServiceNow maintains a significant global footprint with offices and operations spanning the Americas, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific region (APAC), including Japan. This widespread presence supports its global sales initiatives, customer service operations, research and development centers, and data center infrastructure, enabling it to serve its diverse international clientele effectively.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

Hyderabad, Telangana, India

Address: Survey Nos. 67, Skyview, Block 20, Hitech City Main Rd, Madhapur, Hyderabad, Telangana 500081, India

Serves as a key hub for tapping into India's vast technology talent pool, supporting global operations, and driving product innovation for ServiceNow's worldwide customer base.

Amsterdam, Netherlands

Address: Hoogoorddreef 5, 1101 BA Amsterdam, Netherlands

Drives ServiceNow's business growth and customer engagement across the diverse EMEA market, providing localized solutions and support to regional clients.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan “CJ” Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Russ Elmer - General Counsel and Head of Global Trust & Safety
Paul Smith - Chief Commercial Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock Inc.
Price T. Rowe Associates, Inc.
State Street Global Advisors
Fidelity Management & Research Company (FMRCo)

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits1

Over the past year, ServiceNow has experienced several key executive transitions, including strategic appointments to strengthen its leadership team and planned retirements, reflecting the company's ongoing evolution and growth.

Departures

Kevin Haverty, Kevin Haverty announced his retirement as Chief Revenue Officer.

New Appointments:

Paul Smith, Paul Smith was appointed Chief Commercial Officer, succeeding Kevin Haverty.
Karel van der Poel, Karel van der Poel was appointed as SVP, General Manager for EMEA.
Nick Tzitzon, Nick Tzitzon was promoted to Chief Strategy and Corporate Affairs Officer.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow typically utilizes common corporate email formats. The most frequently observed patterns are [first].[last]@servicenow.com and [first_initial][last]@servicenow.com. Variations may exist depending on regions or specific circumstances.

[first].[last]@servicenow.com (e.g., john.doe@servicenow.com) and [first_initial][last]@servicenow.com (e.g. jdoe@servicenow.com)

Format

jane.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow Press RoomApril 24, 2024

ServiceNow Announces First Quarter 2024 Financial Results

ServiceNow reported strong Q1 2024 financial results, with subscription revenues of $2.52 billion, representing 25% year-over-year growth (24.5% in constant currency). The company highlighted continued customer demand for its AI-powered workflow automation platform and raised its full-year 2024 subscription revenue guidance....more

ServiceNow Press RoomMay 7, 2024

ServiceNow Unveils New Generative AI Capabilities to Power Transformation at Knowledge 2024

At its annual Knowledge conference, ServiceNow showcased new generative AI features integrated into its platform, aimed at boosting productivity and transforming enterprise workflows. Key announcements included enhancements to Now Assist for various workflows and new solutions like Now Assist for Telecommunications Service Management (TSM)....more

NVIDIA Press ReleaseFebruary 29, 2024

ServiceNow and NVIDIA Announce Telco-Specific Generative AI Solutions to Elevate Service Experiences

ServiceNow and NVIDIA announced a partnership to develop and launch powerful generative AI solutions tailored for the telecommunications industry. These solutions aim to enhance customer service and operational efficiency for telcos by leveraging NVIDIA AI Enterprise software and ServiceNow's Now Platform....more

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