Genesys
Genesys's Overview
Genesys is a global leader in cloud customer experience and contact center solutions, empowering organizations to create empathetic customer experiences at scale. Their AI-powered Genesys Cloud CX™ platform helps businesses connect with customers across any channel, orchestrate personalized journeys, and improve employee engagement. By leveraging advanced AI, digital, and cloud technologies, Genesys enables businesses to deliver proactive, predictive, and personalized customer service, driving loyalty and business growth. They serve thousands of organizations in over 100 countries.
Where is Genesys's Headquarters?
HQ Function
This Indianapolis location serves as a significant operational hub, housing teams involved in product development, customer support, engineering, and corporate functions, reflecting the company's distributed global headquarters model.
Notable Features:
Modern office facilities designed to foster collaboration and innovation, equipped with state-of-the-art technology to support its global workforce and R&D efforts.
Work Culture:
Genesys promotes a work culture centered on innovation, customer empathy, diversity, and inclusion. The environment encourages collaboration, continuous learning, and a forward-thinking approach to solving customer experience challenges, with an increasing emphasis on flexible and remote work opportunities.
HQ Significance:
The Indianapolis office is a key component of Genesys's global operational footprint, particularly for its North American operations and as a center for technological innovation and talent development in the customer experience domain.
Values Reflected in HQ: The headquarters' operations and environment aim to reflect Genesys's core values of customer empathy, innovation, teamwork, and delivering exceptional experiences.
Location:
Genesys operates on a global scale, supporting thousands of customers in over 100 countries. Its worldwide presence includes a network of offices and remote employees across North America, Latin America, Europe, the Middle East, Africa, and the Asia-Pacific region. This extensive network enables Genesys to provide localized sales, customer support, professional services, and research and development functions, delivering its AI-powered cloud customer experience and contact center solutions to diverse markets and industries.
Street Address:
7601 Interactive Way
City:
Indianapolis
State/Province:
IN
Country:
USA
Genesys's Global Presence
London, United Kingdom
Address: Building 4, Chiswick Park, 566 Chiswick High Road, London, W4 5YE, UK
To drive market expansion, support a diverse customer base, and provide localized expertise across the EMEA region, adapting solutions to various market needs.
North Sydney, NSW, Australia
Address: Level 13, 1 Pacific Highway, North Sydney NSW 2060, Australia
To facilitate business growth and customer engagement in the dynamic APAC market, offering tailored solutions and support for a wide range of industries.
Chennai, Tamil Nadu, India
Address: Olympia Technology Park, CitiusTech Block, Plot No. 1, Sidco Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, India
To contribute to Genesys's global product innovation pipeline, provide essential technical support services worldwide, and enhance the company's research and development capabilities.
Menlo Park, CA, USA
Address: 205 Constitution Dr, Menlo Park, CA 94025, USA
Focuses on strategic initiatives, research and development, and maintains strong ties with the technology and investment community in Silicon Valley.
Buying Intent Signals for Genesys
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Genesys
As of April 2025, Genesys' leadership includes:
Investors of Genesys
Genesys has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Over the past 12 months, Genesys has significantly bolstered its executive team with strategic appointments in operations, revenue, human resources, and information technology. Key changes include the appointment of a new COO, CRO, CPO, and CIO, alongside a notable retirement in a senior sales leadership role, reflecting the company's ongoing evolution and focus on growth.
Departures
New Appointments:
Technology (Tech Stack) used by Genesys
Discover the tools Genesys uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Genesys Email Formats and Examples
Genesys commonly uses standard corporate email formats. The most frequently observed patterns are [first].[last]@genesys.com and [first_initial][last]@genesys.com. These formats are typical for technology companies of its size.
[first].[last]@genesys.com or [first_initial][last]@genesys.com
Format
jane.doe@genesys.com or jdoe@genesys.com
Example
80%
Success rate
News and media
Genesys Newsroom • March 5, 2024
Genesys Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys announced it has been positioned as a Leader by Gartner in the 2024 Magic Quadrant for Contact Center as a Service (CCaaS) for its ability to execute and completeness of vision. This marks the tenth consecutive time Genesys has been recognized as a Leader in this report, highlighting its sustained innovation and market leadership in the CCaaS space....more
Genesys Newsroom • May 14, 2024
Genesys Cloud Expands Copilot Capabilities with First-of-its-Kind Integration to Amazon Bedrock and Amazon Lex
Genesys announced an expansion of its copilot capabilities for Genesys Cloud CX, featuring a first-of-its-kind integration with Amazon Bedrock and Amazon Lex. This development aims to further empower employees and enhance customer experiences by leveraging generative AI for tasks like automated summarization, virtual agent creation, and agent assistance....more
Genesys Newsroom • May 14, 2024
Genesys Announces Deeper Integration with Salesforce Service Cloud and Einstein AI for a More Connected and Personalized Customer and Employee Experience
Genesys revealed deeper integrations between Genesys Cloud CX and Salesforce Service Cloud, including Salesforce Einstein AI. This collaboration is designed to provide a more unified agent desktop, streamline workflows, and leverage AI-powered insights to deliver more personalized customer interactions and improve employee productivity....more
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