Gupshup is a global leader in conversational engagement, enabling businesses to build intuitive and rich conversational experiences for their customers. The platform supports over 30 messaging channels, including SMS, WhatsApp, RCS, and GIP, and offers a comprehensive suite of tools for building, testing, deploying, and managing chatbots and other conversational applications. Gupshup helps businesses across various industries like e-commerce, banking, fintech, and retail to improve customer engagement, automate support, and drive sales through personalized, two-way conversations. They empower enterprises to connect with billions of users through advanced AI-powered messaging solutions.
Serves as a key operational and strategic hub, overseeing global strategy, product innovation, marketing, business development, and investor relations, particularly for North American and global markets.
Strategically located in a major global technology and innovation hub, facilitating access to talent, partnerships, and venture capital. The office space is likely modern and designed to foster collaboration and creativity.
Characterized by a fast-paced, innovative, and customer-centric environment. Employees often describe a culture that encourages learning, agility, and tackling complex challenges in the conversational AI space.
The San Francisco headquarters underscores Gupshup's position as a global tech player, connecting it to the heart of the SaaS and AI industry, which is crucial for its growth and market leadership.
Gupshup operates globally with a significant presence across North America, Latin America, Europe, India, Southeast Asia, the Middle East, and Africa. The company supports enterprises worldwide with localized sales, support, and engineering teams, enabling businesses to engage with customers on a global scale through its unified conversational messaging platform.
100 California Street, Suite 1200
San Francisco
California
USA
Address: Gupshup Technologies Pvt Ltd, Times Square, B Wing, 4th Floor, Andheri Kurla Road, Andheri (E), Mumbai – 400059, India
Serves as a critical hub for Gupshup's extensive operations in India, a key market for mobile messaging and conversational AI. It also supports regional business growth and talent acquisition in one of Asia's largest tech hubs.
Address: Gupshup Technologies Pvt. Ltd, Ground Floor, Salarpuria Symbiosis, Arekere Village, Begur Hobli, Bannerghatta Main Rd, Bengaluru, Karnataka 560076, India
Leverages Bengaluru's rich tech ecosystem and talent pool to drive product innovation, enhance technological capabilities, and support Gupshup's global product roadmap.
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As of April 2025, Gupshup' leadership includes:
Gupshup has been backed by several prominent investors over the years, including:
Gupshup has experienced key leadership changes in its marketing division over the past year. A new Global VP of Marketing joined in early 2024, following the departure of the previous Chief Marketing Officer.
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Gupshup likely uses common corporate email formats for its employees. Based on standard industry practices for a company of its nature and domain (gupshup.io), the most probable formats involve combinations of first name and last name, or initials.
[first].[last]@gupshup.io or [first_initial][last]@gupshup.io
Format
jane.doe@gupshup.io or jdoe@gupshup.io
Example
75%
Success rate
PR Newswire • March 12, 2024
Gupshup announced the launch of ACE LLM, its family of domain-specific large language models specialized for enterprise functions like support, marketing, and sales. ACE LLM aims to provide more accurate and relevant conversational AI solutions for businesses....more
Business Standard • February 27, 2024
Gupshup partnered with Truecaller to offer verified business messaging solutions in India. This collaboration aims to enhance trust and security in business communications by providing verified sender profiles and rich media capabilities, helping businesses combat spam and fraud....more
Gupshup Blog / TechCrunch • November 7, 2023
Gupshup introduced a comprehensive WhatsApp-based e-commerce solution designed to help businesses of all sizes set up digital storefronts and sell products directly to customers through the popular messaging app. This initiative aims to leverage conversational commerce for enhanced customer engagement and sales conversion....more
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