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ServiceNow's Overview

Total employees22668
HeadquartersSanta Clara
Founded2003

ServiceNow (NYSE: NOW) is an American enterprise software company headquartered in Santa Clara, California. Founded by Fred Luddy in 2003, ServiceNow provides a comprehensive cloud-based platform that automates IT, employee, and customer workflows. Its solutions help organizations improve operational efficiencies, create better experiences, and unlock productivity. Key offerings span IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery, and the Now Platform for custom application development. ServiceNow is a major player in the digital transformation space, enabling enterprises worldwide to manage complex operational processes more effectively.

Where is ServiceNow's Headquarters?

HQ Function

The headquarters serves as the nerve center for ServiceNow's global operations, including executive leadership, corporate strategy, product innovation, engineering, marketing, and administrative functions.

Notable Features:

The campus features modern, sustainable architecture designed to foster collaboration and innovation, with open workspaces, state-of-the-art technology infrastructure, and various employee amenities like fitness centers and cafes.

Work Culture:

ServiceNow's headquarters fosters a dynamic, fast-paced, and innovative work culture. It emphasizes core values such as 'Hungry and Humble,' 'Win as a Team,' and 'Create Belonging.' The environment encourages continuous learning, customer focus, and a strong sense of community.

HQ Significance:

Its Silicon Valley location provides ServiceNow with direct access to a rich talent pool, technological advancements, strategic partnerships, and the vibrant tech ecosystem, reinforcing its position as a leading enterprise software company.

Values Reflected in HQ: The headquarters' design and amenities reflect ServiceNow's commitment to innovation, sustainability, employee well-being, collaboration, and creating an inspiring work environment.

Location:

ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) region. This extensive network enables ServiceNow to effectively serve its diverse international customer base by providing localized sales, professional services, customer support, research and development, and robust cloud infrastructure. Key functions supported globally include product engineering, 24/7 customer support, cloud operations, and region-specific go-to-market strategies that cater to local market needs and compliance requirements.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

London, United Kingdom

Address: The Scalpel, 52 Lime Street, London, EC3M 7AF, UK

Drives market expansion and customer engagement across the UK and supports broader EMEA strategic initiatives, focusing on delivering digital transformation solutions to large enterprises.

Hyderabad, India

Address: Building No. 2A, Maximus Towers, Mindspace IT Park, Hitech City, Hyderabad, Telangana 500081, India

Contributes critically to ServiceNow's global product development roadmap and provides essential technical support and operational services to customers worldwide, particularly in the APAC region.

Amsterdam, Netherlands

Address: Hoogoorddreef 15, 1101 BA Amsterdam, Netherlands

Manages and expands ServiceNow's presence in the Benelux region and supports wider European market strategies, fostering relationships with enterprise clients and strategic partners.

Tokyo, Japan

Address: Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo 107-6238, Japan

Drives growth in the Japanese market, localizing ServiceNow's offerings and building strong customer and partner relationships within one of Asia's largest economies.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Gina Mastantuono - Chief Financial Officer
Chirantan 'CJ' Desai - President and Chief Operating Officer
Jacqui Canney - Chief People Officer
Paul Smith - Chief Commercial Officer
Nick Tzitzon - Chief Strategy and Corporate Affairs Officer
Pat Wadors - Chief Talent Officer (interim Chief Purpose Officer)

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock Inc.
State Street Global Advisors
T. Rowe Price Associates, Inc.
Fidelity Management & Research Company (FMRCo)
Geode Capital Management
Wellington Management Company LLP

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

Over the past 12 months, ServiceNow has focused on strengthening its executive team with strategic hires to drive growth in key areas like corporate strategy and customer workflows. Notably, there have been no major publicly announced C-suite departures during this period, indicating stability in top leadership.

New Appointments:

Nick Tzitzon, Nick Tzitzon was appointed as Chief Strategy and Corporate Affairs Officer, responsible for leading ServiceNow's global strategy, corporate development, and government affairs.
Karan Singh, Karan Singh joined ServiceNow as Senior Vice President and General Manager of Customer & Industry Workflows, tasked with driving innovation and growth in these critical solution areas.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow primarily uses the email format 'firstname.lastname@servicenow.com'. This is the most common structure for employee email addresses. While other formats might exist in isolated cases or for specific roles, this is the standard convention.

firstname.lastname@servicenow.com

Format

john.doe@servicenow.com

Example

95%

Success rate

News and media

ServiceNow BlogMay 7, 2024

ServiceNow news title: ServiceNow supercharges Now Assist generative AI capabilities in Washington, D.C. release

ServiceNow announced major advancements in its Now Assist generative AI (GenAI) capabilities with the Washington, D.C. platform release. These enhancements aim to boost productivity, accelerate value, and foster responsible AI development across various enterprise workflows, including IT, HR, customer service, and creator tools....more

ServiceNow Investor RelationsApril 24, 2024

ServiceNow news title: ServiceNow Reports First Quarter 2024 Financial Results

ServiceNow announced strong Q1 2024 financial results, with subscription revenues of $2.52 billion, representing 25% year-over-year growth (24.5% in constant currency). The company highlighted robust cRPO growth and increased adoption of its AI-powered solutions, leading to an upward revision of its full-year subscription revenue outlook....more

ServiceNow Press ReleaseFebruary 21, 2024

ServiceNow news title: NVIDIA and ServiceNow Announce Generative AI Solutions to Power Enterprise IT

NVIDIA and ServiceNow announced a partnership to develop powerful enterprise-grade generative AI solutions. This collaboration aims to build custom large language models trained on ServiceNow data, integrated with NVIDIA AI software, to enhance IT automation and productivity for mutual customers....more

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