ServiceNow (NYSE: NOW) is an American enterprise software company headquartered in Santa Clara, California. Founded by Fred Luddy in 2003, ServiceNow provides a comprehensive cloud-based platform that automates IT, employee, and customer workflows. Its solutions help organizations improve operational efficiencies, create better experiences, and unlock productivity. Key offerings span IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery, and the Now Platform for custom application development. ServiceNow is a major player in the digital transformation space, enabling enterprises worldwide to manage complex operational processes more effectively.
The headquarters serves as the nerve center for ServiceNow's global operations, including executive leadership, corporate strategy, product innovation, engineering, marketing, and administrative functions.
The campus features modern, sustainable architecture designed to foster collaboration and innovation, with open workspaces, state-of-the-art technology infrastructure, and various employee amenities like fitness centers and cafes.
ServiceNow's headquarters fosters a dynamic, fast-paced, and innovative work culture. It emphasizes core values such as 'Hungry and Humble,' 'Win as a Team,' and 'Create Belonging.' The environment encourages continuous learning, customer focus, and a strong sense of community.
Its Silicon Valley location provides ServiceNow with direct access to a rich talent pool, technological advancements, strategic partnerships, and the vibrant tech ecosystem, reinforcing its position as a leading enterprise software company.
ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) region. This extensive network enables ServiceNow to effectively serve its diverse international customer base by providing localized sales, professional services, customer support, research and development, and robust cloud infrastructure. Key functions supported globally include product engineering, 24/7 customer support, cloud operations, and region-specific go-to-market strategies that cater to local market needs and compliance requirements.
2225 Lawson Lane
Santa Clara
California
USA
Address: The Scalpel, 52 Lime Street, London, EC3M 7AF, UK
Drives market expansion and customer engagement across the UK and supports broader EMEA strategic initiatives, focusing on delivering digital transformation solutions to large enterprises.
Address: Building No. 2A, Maximus Towers, Mindspace IT Park, Hitech City, Hyderabad, Telangana 500081, India
Contributes critically to ServiceNow's global product development roadmap and provides essential technical support and operational services to customers worldwide, particularly in the APAC region.
Address: Hoogoorddreef 15, 1101 BA Amsterdam, Netherlands
Manages and expands ServiceNow's presence in the Benelux region and supports wider European market strategies, fostering relationships with enterprise clients and strategic partners.
Address: Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo 107-6238, Japan
Drives growth in the Japanese market, localizing ServiceNow's offerings and building strong customer and partner relationships within one of Asia's largest economies.
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As of April 2025, ServiceNow' leadership includes:
ServiceNow has been backed by several prominent investors over the years, including:
Over the past 12 months, ServiceNow has focused on strengthening its executive team with strategic hires to drive growth in key areas like corporate strategy and customer workflows. Notably, there have been no major publicly announced C-suite departures during this period, indicating stability in top leadership.
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ServiceNow primarily uses the email format 'firstname.lastname@servicenow.com'. This is the most common structure for employee email addresses. While other formats might exist in isolated cases or for specific roles, this is the standard convention.
firstname.lastname@servicenow.com
Format
john.doe@servicenow.com
Example
95%
Success rate
ServiceNow Blog • May 7, 2024
ServiceNow announced major advancements in its Now Assist generative AI (GenAI) capabilities with the Washington, D.C. platform release. These enhancements aim to boost productivity, accelerate value, and foster responsible AI development across various enterprise workflows, including IT, HR, customer service, and creator tools....more
ServiceNow Investor Relations • April 24, 2024
ServiceNow announced strong Q1 2024 financial results, with subscription revenues of $2.52 billion, representing 25% year-over-year growth (24.5% in constant currency). The company highlighted robust cRPO growth and increased adoption of its AI-powered solutions, leading to an upward revision of its full-year subscription revenue outlook....more
ServiceNow Press Release • February 21, 2024
NVIDIA and ServiceNow announced a partnership to develop powerful enterprise-grade generative AI solutions. This collaboration aims to build custom large language models trained on ServiceNow data, integrated with NVIDIA AI software, to enhance IT automation and productivity for mutual customers....more
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