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Social Media Marketing

Email Marketing vs. Social Media: Choosing the Right Strategy

Marketing strategies have dramatically evolved in this connectivity era, which is hurtling at a breakneck pace. Every ping or every notification is an opportunity to grab a reader's attention. It's a world where marketing is not just confined to billboards, TV commercials, or newspaper ads. Today, consumers can be found scrolling social media feeds or checking emails and newsletters while on the go, giving rise to a new wave of digital marketing.

But amid the rapidly changing dynamics, the question lingers as to which marketing strategy promises a better return on investment and should be your choice for 2024. Is it email marketing, with its rich personalization potential and impressive ROI, or social media marketing, known for its vast reach and immense engagement opportunities?

In this blog post, we will dissect the functionalities, strengths, and weaknesses of both these marketing methods: email and social media marketing. Our journey will take us through comparing their features, understanding their potential, and some useful tools for the same. We aim to arm you with all the knowledge you need to decide which platform is right for you.

Overview: Email Marketing vs. Social Media Marketing

Marketing in the digital age isn't just about selling products or services; it's about fostering connections, engaging in dialogue, and building relationships. Let's examine the fundamentals of email and social media marketing.

What Is Email Marketing?

Email marketing is a direct form of marketing in which customized content is sent to a targeted group of individuals via email. It aims to maintain existing customer relationships while simultaneously acquiring new customers. Businesses can tailor their messages personally to various audience segments by leveraging databases with customer insights.

Advantages of Email Marketing

  • Personalization and Segmentation: Email marketing campaigns can be tailored to each recipient's preferences and behavior. This level of personalization helps create a deeper connection with the customer.
  • Direct Communication: Emails land directly in a person's inbox, making this form of marketing a one-on-one conversation between the business and the consumer.
  • Cost-Effectiveness: Email marketing is known for a high return on investment (ROI) as it often requires minimal investment compared to other channels.
  • Adjustments and Modifications: Analytics and metrics can easily track the success rate of email campaigns, allowing for adjustments and optimization for better performance.
  • Control: Marketers have complete control over the content, design, who it is sent to, and when it is sent.

What Is Social Media Marketing?

Social media marketing leverages various social media platforms to promote products, services, or content. This form of marketing creates brand awareness and engagement by fostering community and promoting user-generated content. Social networks like Facebook, Twitter, Instagram, LinkedIn, etc., are the playgrounds where businesses seek to bond with their audience.

Advantages of Social Media Marketing

  • Broad Reach: Social media platforms have billions of users, offering brands a staggering potential reach and the ability to tap into a vast pool of customers. As per a study, over 62.3% of the world's population uses social media.
  • Engagement: It facilitates two-way communication, enabling direct customer interaction through comments, messages, and shares.
  • Brand Personality: Social media allows a brand to develop and showcase its personality in ways other marketing forms do not. It can be informal, funny, serious, or professional.
  • Cost-Effectiveness: Although paid advertising options are available, businesses can run effective social media campaigns and build significant followers without any financial investment.

By distinguishing between these two titans of digital marketing, businesses can harness their collective power for a more holistic marketing strategy.

Which Has Better Reach: Email or Social Media?

The prime goal of any marketing effort is to attract new customers. So, when selecting a medium, one must consider the reach offered by the platform. 

According to a study, there were an estimated 4.3 billion email users worldwide in 2023; by 2027, this number is projected to reach approximately 4.8 billion. Considering these numbers, email marketing has a slightly better reach than social media marketing. It is also worth noting that many social media platforms require an email address for login purposes.

Which Drives More Sales: Email or Social Media?

While both email and social media marketing can contribute to broad reach and sales conversion, the conclusion can vary from one product to another. The success of email marketing also depends on the target audience demographics, like age and location. While a social selling strategy can help increase visibility, access to promo codes or discounts in email newsletters can be attractive enough to encourage people to purchase.

The 2022 Global Messaging Engagement Report highlights that GenZ and millennials prefer email as a communication channel. Numerous other studies have been conducted to analyze these aspects of digital marketing, and some studies suggest that email marketing often outperforms social media in terms of driving sales. This can be attributed to the more direct, targeted, and personalized nature of email marketing compared to the broader reach and engagement-driven focus of social media marketing.

While email marketing may have a slight edge in reach and driving sales, it's essential to recognize each platform's unique strengths and advantages. Ideally, a well-rounded marketing strategy should integrate both channels to capitalize on their complementary benefits.

Email Marketing ROI vs. Social Media ROI

Understanding marketing ROI is a non-negotiable task for every brand trying to make data-driven marketing decisions. It's a measure that equips you with insights about which channel works for your business and which doesn't.

Email Marketing ROI

Attaining an exact figure for email marketing's ROI is relatively straightforward.

You can use the formula: (earned from the campaign - invested in the campaign) / invested in the campaign * 100.

Email marketing boasts an impressive ROI, roughly averaging a return of $36 for every $1 spent.

Social Media ROI

Calculating the ROI for social media can be a tricky affair. Social media comprises many platforms: Facebook, Instagram, LinkedIn, and Twitter, to name a few, each with different metrics, audiences, and engagement rates. In other words, no one-size-fits-all approach can give a definite figure for social media ROI.

To compound the complexity, social media serves several functions beyond direct sales, such as brand awareness, customer engagement, or operating as a customer service conduit. So, while the direct ROI might seem lower than email marketing, the indirect value-add through brand reputation or customer satisfaction is worth considering.

Which One Is Better: Social Media Marketing or Email Marketing?

Choosing between social media marketing and email marketing is akin to selecting the right tool for a specific job. They both serve distinct purposes and excel in different scenarios. The better strategy is often a combination of both.

Tips for Choosing Your Marketing Strategy

Here are a few valuable tips and suggestions to help you make your choice. Let's delve into them.

1. Understand Your Audience

Who is your target audience? Social media is a better choice to attract the younger generation. It allows you to experiment, be informal, and gain instant feedback and reviews. Pew Research Center's findings confirm that those above 65 and older in the US are least likely to use social media sites compared to 84% of those between 18 and 29 and 81% of those aged 30 to 49.

2. Define Your Goals

Do you want to drive immediate sales or long-term brand awareness?

  • Email marketing excels at driving direct sales, and the ROI calculation is pretty straightforward.
  • Social media marketing is powerful for building brand awareness and creating a community feel.

3. Consider Your Content

When planning a content strategy, research and evaluate the type of content you want to create. Email marketing suits long-form content, detailed newsletters, or personalized offers. Social media platforms are better if you wish to highlight more product details with photos and videos.

4. Look at the Resources Available

Email marketing requires a strong list and content designed for different segments. It's about maintaining and leveraging existing customer relations. Social media marketing necessitates consistent, engaging content and a strategy for community management. It's more about reaching and drawing new eyes to your brand.

5. Analyze the Customer Journey

Consider where email and social fit into your customer's journey. Email marketing may be more effective at nurturing leads in some industries, while social media marketing could be better at the discovery phase.


Understanding how email marketing and social media marketing can be effectively used within your broader marketing strategy is critical. A balanced, multi-channel approach that leverages the strengths of both email and social media is often the most practical roadmap to maximize reach, engagement, sales, and customer retention.

The good news is that the availability of social media management and automation tools makes managing both strategies concurrently easier. For your social media management, you can choose Highperformr for organizing, scheduling, monitoring, and engaging audiences across your social media profiles. Their AI tools provide users with combined solutions to streamline their efforts in both channels, enabling them to capitalize on the synergies between both marketing strategies.

Generate impactful marketing emails or sales pitches with the AI email generator tool. There are also means to create social media posts, resize photos, and generate captions for full-fledged content. Businesses can achieve striking results by leveraging such tools and taking a multi-channel approach.

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