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Observe.AI's Overview

Total employees431
HeadquartersSan Francisco
Founded2017

Observe.AI is a leader in AI-powered conversation intelligence for contact centers. By analyzing 100% of customer interactions across voice, chat, and other channels, Observe.AI provides businesses with actionable insights to improve agent performance, elevate customer experience, boost operational efficiency, and ensure compliance. The platform leverages advanced AI and Large Language Models (LLMs) for transcription, sentiment analysis, automated scoring, coaching, and real-time agent assistance, helping organizations unlock the full potential of their customer conversations.

Where is Observe.AI's Headquarters?

Observe.AI officeObserve.AI officeObserve.AI officeObserve.AI office
*Images sourced via web search. Rights belong to original owners

HQ Function

The San Francisco headquarters serves as the primary center for executive leadership, corporate strategy, global marketing, sales, product management, and business development. It drives the company's vision and market expansion.

Notable Features:

Located in a dynamic area of San Francisco, the office likely features a modern, open, and collaborative workspace designed to foster innovation and attract top tech talent. Amenities are typical of leading tech companies, focusing on employee well-being and productivity.

Work Culture:

Observe.AI fosters a fast-paced, innovative, and customer-centric work culture. There's a strong emphasis on collaboration, continuous learning, data-driven decision-making, and making a tangible impact in the AI and customer experience domains.

HQ Significance:

Its San Francisco headquarters strategically positions Observe.AI within the vibrant Silicon Valley ecosystem, providing access to world-class talent, venture capital, cutting-edge research, and a dense network of technology partners and enterprise customers.

Values Reflected in HQ: The headquarters likely reflects Observe.AI's core values such as innovation, customer obsession, transparency, collaboration, and a drive for excellence in AI technology.

Location:

Observe.AI operates with a global mindset, serving customers across North America, Europe, Asia-Pacific, and other regions. While its primary physical office locations are in San Francisco (USA) and Bengaluru (India), its cloud-native platform and distributed workforce enable global sales, customer success, technical support, and professional services. The company is strategically expanding its reach to support the growing international demand for AI-driven contact center solutions.

Street Address:

75 Broadway, Suite 202

City:

San Francisco

State/Province:

California

Country:

USA

Observe.AI's Global Presence

Bengaluru, Karnataka, India

Address: Novel MSR Building, #52, Marathahalli - Sarjapur Outer Ring Rd, Deverabeesanahalli, Bengaluru, Karnataka 560103, India

The Bengaluru office leverages India's strong technology talent pool to drive innovation for Observe.AI's global product suite. It supports round-the-clock operations and development, catering to a global customer base and contributing significantly to the company's engineering and AI capabilities.

Buying Intent Signals for Observe.AI

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Observe.AI

As of April 2025, Observe.AI' leadership includes:

Swapnil Jain - Co-founder & CEO
Akash Singh - Co-founder & CTO
Pete Lee - Chief Financial Officer
Kristen Humphrey - Chief People Officer
Jason Turpin - Chief Revenue Officer
Jithendra Vepa - Chief Scientist
Brandi Olson - Chief Marketing Officer

Investors of Observe.AI

Observe.AI has been backed by several prominent investors over the years, including:

SoftBank Vision Fund 2
Zoom Ventures
Menlo Ventures
Scale Venture Partners
Nexus Venture Partners
Y Combinator
GGV Capital
Steadview Capital
Emergent Ventures

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

In the past 12 months (from mid-2023 to mid-2024), Observe.AI has notably strengthened its executive leadership by appointing a new Chief Marketing Officer. This strategic hire indicates a focus on scaling marketing efforts and brand presence. No major executive departures have been publicly announced during this period.

New Appointments:

Brandi Olson, Brandi Olson joined Observe.AI as Chief Marketing Officer, bringing extensive experience to spearhead the company's marketing initiatives and market expansion.

Technology (Tech Stack) used by Observe.AI

Discover the tools Observe.AI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Observe.AI Email Formats and Examples

Observe.AI commonly uses the 'first.last@observe.ai' email format for its employees. This is the most prevalent structure, though other variations might exist in smaller numbers.

first.last@observe.ai

Format

john.smith@observe.ai

Example

85%

Success rate

News and media

PR NewswireMarch 20, 2024

Observe.AI Appoints Brandi Olson as Chief Marketing Officer

Observe.AI announced the appointment of Brandi Olson as its new Chief Marketing Officer (CMO). Olson will lead Observe.AI's global marketing strategy, focusing on brand amplification, demand generation, and market expansion for its AI-powered conversation intelligence platform....more

Observe.AI Blog (referencing Forrester)August 29, 2023

Observe.AI Named a Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

Observe.AI announced it has been named a Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report. The report recognized Observe.AI for its strong current offering and strategy in the conversation intelligence market....more

CMSWireJune 13, 2023

Observe.AI Launches Real-Time Agent Assist Powered by Generative AI

Observe.AI launched Real-Time AI, a new suite of AI-powered agent assistance tools. This includes features driven by generative AI to provide live guidance, automated summaries, and coaching to contact center agents during customer interactions....more

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