Cogno AI
Cogno AI's Overview
Cogno AI, founded in 2017, is an Indian conversational AI company that develops chatbot solutions, live chat, and co-browsing technology for enterprises, primarily in the BFSI sector. Their platform aims to enhance customer engagement, automate customer support, and improve sales processes. In June 2021, Cogno AI was acquired by Exotel, a full-stack customer engagement platform, to bolster Exotel's AI capabilities and provide a more comprehensive suite of tools for customer communication. Cogno AI's technology is now integrated into Exotel's offerings, enabling businesses to leverage AI-powered chatbots and conversational tools alongside cloud telephony and other communication channels.
Where is Cogno AI's Headquarters?
HQ Function
Served as the primary center for Cogno AI's product development, engineering, sales, and operations, focusing on creating and deploying conversational AI solutions for enterprises. Post-acquisition, these functions are integrated within Exotel's structure.
Notable Features:
As a startup often operating from co-working spaces like WeWork, notable features would align with modern shared office environments, emphasizing collaborative spaces and essential business amenities.
Work Culture:
Cogno AI fostered an innovative, agile, and customer-centric startup culture. This involved rapid iteration, a strong focus on problem-solving for clients, and a collaborative team environment. This spirit is now part of Exotel's broader engineering and product teams.
HQ Significance:
The Mumbai headquarters was crucial in Cogno AI's journey to becoming a recognized name in India's conversational AI landscape, particularly for its work with financial institutions. Its acquisition and integration marked a significant step for Exotel in enhancing its AI-driven customer engagement offerings.
Values Reflected in HQ: Innovation in AI, customer-first approach, and agility in product development were key values. These are now being scaled within Exotel's larger vision for customer engagement.
Location:
As an integral part of Exotel, Cogno AI's conversational AI technology contributes to Exotel's expanding global footprint. Exotel serves businesses across Southeast Asia (SEA), the Middle East and Africa (MEA), and India. The unified platform supports global enterprises with robust cloud communication solutions, including AI-powered chatbots, voice, messaging, and video, helping them engage customers effectively across these international markets.
Street Address:
WeWork Raheja Platinum, Sag Baug Road, Off Andheri-Kurla Road, Marol, Andheri East (Former)
City:
Mumbai
State/Province:
Maharashtra
Country:
India
Cogno AI's Global Presence
Bengaluru, Karnataka, India
Address: Exotel Techcom Pvt. Ltd., Indiqube Lexington, 2nd floor, Tavarekere Main Rd, S.G. Palya, Bengaluru, Karnataka 560029, India
Serves as the primary technology and innovation hub for Exotel in India, driving product strategy and supporting a large client base across various industries.
Mumbai, Maharashtra, India
Address: Exotel Technologies Pvt Ltd, 91Springboard, Godrej & Boyce, Gate No 2, LBS Marg, Vikhroli West, Mumbai - 400079, India
Facilitates Exotel's presence in one of India's largest commercial hubs, catering to a diverse range of enterprises, particularly in the financial services sector.
Delhi NCR, India
Address: Exotel Techcom Pvt Ltd, CoWrks, Candor TechSpace, Sector 48, Gurugram, Haryana 122018, India
Strengthens Exotel's reach in Northern India, supporting a growing number of businesses adopting cloud communication and AI-driven customer engagement technologies.
Buying Intent Signals for Cogno AI
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Cogno AI
As of April 2025, Cogno AI' leadership includes:
Investors of Cogno AI
Cogno AI has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the past 12-18 months, Exotel has made strategic additions to its leadership team to support its growth and platform expansion, including roles overseeing people operations for the combined entities. Key Cogno AI founders transitioned into significant leadership roles within Exotel post-acquisition, heading conversational AI initiatives.
New Appointments:
Technology (Tech Stack) used by Cogno AI
Discover the tools Cogno AI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Cogno AI Email Formats and Examples
Exotel, the parent company of Cogno AI, likely utilizes common corporate email formats. The most probable formats are [first].[last]@exotel.com or [first_initial][last]@exotel.com. These formats are standard in many tech organizations.
[first].[last]@exotel.com
Format
jane.doe@exotel.com
Example
80%
Success rate
News and media
CXToday • October 26, 2023
Exotel Unveils Exoter V2: A Unified Customer Conversation Platform
Exotel launched Exoter V2, a revamped version of its customer conversation platform, unifying its various communication channels and acquired technologies (including from Cogno AI and Ameyo) into a single, cohesive interface. This aims to simplify customer engagement for businesses....more
The Economic Times • June 16, 2021
Exotel acquires conversational AI platform Cogno AI
Exotel announced its acquisition of Cogno AI, a platform specializing in conversational AI for enterprises. This strategic move was aimed at enhancing Exotel's capabilities in AI-driven customer engagement and expanding its product suite....more
People Matters • March 21, 2023
Exotel, Ameyo and CognoAI appoint Anandakumar Rajangam as Group CPO
Anandakumar Rajangam was appointed as the Group Chief People Officer (GCPO) for Exotel, Ameyo, and CognoAI. This move aims to synergize HR functions and talent management across the acquired entities under Exotel....more
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