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ServiceNow's Overview

Total employees22668
HeadquartersSanta Clara
Founded2003

ServiceNow, Inc. (often referred to by its NYSE ticker: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow is a publicly traded company and is a constituent of the Russell 1000 Index and S&P 500 Index. The company's core business revolves around its Now Platform, which offers a wide range of applications and development tools for IT, employee, and customer workflows. ServiceNow helps organizations automate, predict, digitize, and optimize business processes and tasks across various departments, aiming to create great experiences and unlock productivity.

Where is ServiceNow's Headquarters?

HQ Function

Serves as the global corporate center, housing executive leadership, core product development, engineering, marketing, sales, and administrative functions. It's the strategic hub for ServiceNow's worldwide operations.

Notable Features:

Modern campus facilities designed to foster collaboration and innovation. Features open workspaces, employee amenities, and advanced technology infrastructure. The campus is designed with sustainability in mind.

Work Culture:

Known for a fast-paced, innovative, and customer-focused environment. Emphasizes a 'Hungry and Humble' culture, encouraging employees to be ambitious yet grounded. Strong focus on employee growth, diversity, and inclusion.

HQ Significance:

The Santa Clara headquarters is central to ServiceNow's identity and operations, located in the heart of Silicon Valley, allowing access to top tech talent and fostering partnerships within the tech ecosystem. It's where key product strategies and company directions are formulated.

Values Reflected in HQ: Innovation (state-of-the-art facilities for R&D), Collaboration (open-plan offices and meeting spaces), Customer Focus (spaces for customer briefings and engagement), and Employee Well-being (amenities and a supportive environment).

Location:

ServiceNow supports its global customer base through a network of offices and data centers across the Americas, Europe, the Middle East, Africa (EMEA), and Asia-Pacific and Japan (APJ). Functions supported globally include sales, marketing, customer support, professional services, research and development, and cloud hosting operations to ensure regional data residency and performance.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

CA

Country:

USA

ServiceNow's Global Presence

Amsterdam, Netherlands

Address: Hoekenrode 3, 1102 BR Amsterdam

Strategic location to serve European clients, tap into diverse talent pools, and manage regional business development and customer success initiatives.

Hyderabad, Telangana, India

Address: Building No. 3B, Raheja Mindspace, Madhapur, Hyderabad, Telangana 500081

Leverages India's extensive tech talent for global product innovation and provides support for ServiceNow's expanding customer base in the Asia-Pacific region and worldwide.

London, United Kingdom

Address: Floor 2, The Zig Zag Building, 70 Victoria St, London SW1E 6SQ

Addresses the strong demand for digital transformation and workflow automation in the UK market, one of ServiceNow's key international markets.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan "CJ" Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Russ Elmer - Chief Legal Officer and General Counsel
Chris Bedi - Chief Digital Information Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock
T. Rowe Price Associates
State Street Global Advisors
Fidelity Management & Research Company (FMRCo)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

ServiceNow has maintained relative stability in its top executive ranks over the past year, with a few strategic appointments and transitions to support its continued growth and focus on AI and platform innovation. Key leadership changes reflect an emphasis on operational excellence and market expansion.

Departures

Paul Smith, Paul Smith departed his role as Chief Commercial Officer at ServiceNow. The company redistributed his responsibilities among existing sales leadership.

New Appointments:

Jon Sigler, Jon Sigler was appointed as Senior Vice President of Platform, bringing extensive experience from AWS to drive ServiceNow's core platform strategy.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow commonly uses the [first].[last]@servicenow.com email format. Variations might exist, but this is the most prevalent structure for employee email addresses.

[first].[last]@servicenow.com

Format

john.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow NewsroomMay 7, 2024

ServiceNow Unveils Now Platform Washington, D.C. Release, Powering GenAI Experiences for a New Era of Business Transformation

ServiceNow announced its Now Platform Washington, D.C. release, featuring new Generative AI capabilities designed to accelerate business transformation, enhance productivity, and create seamless user experiences across enterprises....more

ReutersApril 24, 2024

ServiceNow raises annual subscription revenue forecast, shares rise

ServiceNow raised its full-year subscription revenue forecast, signaling robust demand for its workflow automation software, particularly with new AI-powered features, leading to a rise in its share price....more

VentureBeatFebruary 28, 2024

ServiceNow acquires 4Industry and EY’s consulting arm to boost manufacturing capabilities

ServiceNow announced the acquisition of 4Industry and EY's connected worker technology to enhance its operational technology (OT) management capabilities for manufacturing, aiming to improve factory workflows and efficiency....more

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