ServiceNow
ServiceNow's Overview
ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003 and officially incorporated as ServiceNow in 2004, the company offers a wide range of products that automate and streamline IT, employee, and customer workflows. This enables organizations to improve operational efficiencies, create better experiences, and unlock new levels of productivity. Its core offering, the Now Platform, supports applications for IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), and more, serving diverse industries globally. ServiceNow is a leader in AI-powered enterprise solutions, continuously innovating to help businesses work smarter and faster.
Where is ServiceNow's Headquarters?
HQ Function
The Santa Clara headquarters serves as the central hub for ServiceNow's global operations, housing executive leadership, core product development and engineering teams, global marketing, sales strategy, and essential corporate functions.
Notable Features:
The campus consists of modern, multi-story office buildings designed to foster collaboration and innovation. It features open workspaces, advanced R&D labs, executive briefing centers, employee cafes, fitness facilities, and outdoor recreational areas, emphasizing sustainability in its design and operations.
Work Culture:
ServiceNow's headquarters cultivates a fast-paced, innovative, and collaborative work culture. It's driven by a mission to make the world work better for everyone, emphasizing teamwork, customer success, diversity, and inclusion. Employees often highlight the growth opportunities and impact-driven projects.
HQ Significance:
As the command center for a leading global enterprise software company, the Santa Clara HQ is pivotal in driving technological advancements in workflow automation and AI, shaping digital transformation strategies for thousands of major organizations worldwide, and contributing significantly to the Silicon Valley tech ecosystem.
Values Reflected in HQ: The headquarters' architecture, amenities, and operational ethos reflect ServiceNow's core values of innovation, customer focus, teamwork, and employee well-being. Sustainable building practices and spaces designed for collaboration and wellness are evident throughout the campus.
Location:
ServiceNow maintains a robust global presence with numerous offices and data centers strategically located across the Americas, Europe, Middle East, Africa (EMEA), and Asia-Pacific and Japan (APJ). This extensive international network supports worldwide sales operations, localized customer service and technical support, professional services delivery, global research and development efforts, and tailored regional operations to effectively serve a diverse, multinational client base in their respective markets.
Street Address:
2225 Lawson Lane
City:
Santa Clara
State/Province:
California
Country:
USA
ServiceNow's Global Presence
London, UK
Address: The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW, UK
Serves as a strategic center for driving ServiceNow's growth and customer engagement across the diverse EMEA market, adapting solutions to local business needs, languages, and regulatory environments.
Hyderabad, Telangana, India
Address: Maximus Towers, Building 2A & 2B, Mindspace Complex, Hi-Tech City, Hyderabad – 500081, India
Supports ServiceNow's global R&D initiatives, provides 24/7 customer support, and leverages India's extensive technology talent pool to drive platform innovation and global service delivery.
Sydney, NSW, Australia
Address: Level 33, 1 Farrer Place, Sydney NSW 2000, Australia
Leads ServiceNow's market expansion and customer success initiatives in the APJ region, focusing on helping enterprises adopt digital workflows and AI-powered solutions to meet regional business challenges.
Amsterdam, Netherlands
Address: Hoekenrode 3-5, 1102 BR Amsterdam, Netherlands
Strengthens ServiceNow's presence in continental Europe, providing localized support and solutions to a growing customer base in the region and acting as a key point for European talent.
Buying Intent Signals for ServiceNow
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Executive Team of ServiceNow
As of April 2025, ServiceNow' leadership includes:
Investors of ServiceNow
ServiceNow has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Over the past 12 months (mid-2023 to mid-2024), ServiceNow has focused on strengthening its executive team through key internal promotions and strategic hires, particularly in technology leadership and diversity initiatives, while maintaining stability in its core C-suite leadership. Notable changes include new appointments for CIO and CTO.
Departures
New Appointments:
Technology (Tech Stack) used by ServiceNow
Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ServiceNow Email Formats and Examples
ServiceNow primarily utilizes the [first].[last]@servicenow.com email format for its employees. This is a common structure in many large corporations and is the most likely format for reaching ServiceNow personnel. While less common, variations like [first_initial][last]@servicenow.com might exist in specific cases or for legacy accounts, but first.last is standard.
first.last@servicenow.com
Format
jane.doe@servicenow.com
Example
90%
Success rate
News and media
ServiceNow Press Room • May 7, 2024
ServiceNow embeds generative AI across Now Platform with new Now Assist capabilities unveiled at Knowledge 2024
At its annual Knowledge 2024 conference, ServiceNow announced major generative AI enhancements across its Now Platform. New Now Assist capabilities were introduced, designed to boost productivity, accelerate innovation, and improve user experiences for customers and employees by integrating AI directly into workflows....more
ServiceNow Investor Relations • April 24, 2024
ServiceNow Reports First Quarter 2024 Financial Results
ServiceNow announced its financial results for the first quarter of 2024, reporting subscription revenues of $2.52 billion, marking a 25% year-over-year growth (24.5% in constant currency). The company highlighted strong customer demand for its AI-powered workflow automation solutions....more
ServiceNow Blogs • March 6, 2024
ServiceNow’s Washington, D.C. release is Now Available
ServiceNow announced the general availability of its Now Platform Washington, D.C. release. This version introduces new AI-driven solutions, including a new top-tier Pro Plus SKU, aiming to enhance enterprise productivity, operational efficiency, and security with advanced features....more
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