highperformr logo

ServiceNow's Overview

Total employees24000
HeadquartersSanta Clara
Founded2004

ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003 and officially incorporated as ServiceNow in 2004, the company offers a wide range of products that automate and streamline IT, employee, and customer workflows. This enables organizations to improve operational efficiencies, create better experiences, and unlock new levels of productivity. Its core offering, the Now Platform, supports applications for IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), and more, serving diverse industries globally. ServiceNow is a leader in AI-powered enterprise solutions, continuously innovating to help businesses work smarter and faster.

Where is ServiceNow's Headquarters?

ServiceNow officeServiceNow officeServiceNow officeServiceNow office
*Images sourced via web search. Rights belong to original owners

HQ Function

The Santa Clara headquarters serves as the central hub for ServiceNow's global operations, housing executive leadership, core product development and engineering teams, global marketing, sales strategy, and essential corporate functions.

Notable Features:

The campus consists of modern, multi-story office buildings designed to foster collaboration and innovation. It features open workspaces, advanced R&D labs, executive briefing centers, employee cafes, fitness facilities, and outdoor recreational areas, emphasizing sustainability in its design and operations.

Work Culture:

ServiceNow's headquarters cultivates a fast-paced, innovative, and collaborative work culture. It's driven by a mission to make the world work better for everyone, emphasizing teamwork, customer success, diversity, and inclusion. Employees often highlight the growth opportunities and impact-driven projects.

HQ Significance:

As the command center for a leading global enterprise software company, the Santa Clara HQ is pivotal in driving technological advancements in workflow automation and AI, shaping digital transformation strategies for thousands of major organizations worldwide, and contributing significantly to the Silicon Valley tech ecosystem.

Values Reflected in HQ: The headquarters' architecture, amenities, and operational ethos reflect ServiceNow's core values of innovation, customer focus, teamwork, and employee well-being. Sustainable building practices and spaces designed for collaboration and wellness are evident throughout the campus.

Location:

ServiceNow maintains a robust global presence with numerous offices and data centers strategically located across the Americas, Europe, Middle East, Africa (EMEA), and Asia-Pacific and Japan (APJ). This extensive international network supports worldwide sales operations, localized customer service and technical support, professional services delivery, global research and development efforts, and tailored regional operations to effectively serve a diverse, multinational client base in their respective markets.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

London, UK

Address: The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW, UK

Serves as a strategic center for driving ServiceNow's growth and customer engagement across the diverse EMEA market, adapting solutions to local business needs, languages, and regulatory environments.

Hyderabad, Telangana, India

Address: Maximus Towers, Building 2A & 2B, Mindspace Complex, Hi-Tech City, Hyderabad – 500081, India

Supports ServiceNow's global R&D initiatives, provides 24/7 customer support, and leverages India's extensive technology talent pool to drive platform innovation and global service delivery.

Sydney, NSW, Australia

Address: Level 33, 1 Farrer Place, Sydney NSW 2000, Australia

Leads ServiceNow's market expansion and customer success initiatives in the APJ region, focusing on helping enterprises adopt digital workflows and AI-powered solutions to meet regional business challenges.

Amsterdam, Netherlands

Address: Hoekenrode 3-5, 1102 BR Amsterdam, Netherlands

Strengthens ServiceNow's presence in continental Europe, providing localized support and solutions to a growing customer base in the region and acting as a key point for European talent.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Gina Mastantuono - Chief Financial Officer
Chirantan “CJ” Desai - President and Chief Operating Officer
Jacqui Canney - Chief People Officer
Nick Tzitzon - Chief Strategy and Corporate Affairs Officer
Paul Smith - Chief Commercial Officer
Derk Lupinek - Chief Technology Officer
Runali Rabade - Chief Information Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group
BlackRock Inc.
Price T. Rowe Associates, Inc.
State Street Global Advisors (SSgA)
Fidelity Management & Research Company (FMRCo)
Geode Capital Management
Morgan Stanley Investment Management

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits0

Over the past 12 months (mid-2023 to mid-2024), ServiceNow has focused on strengthening its executive team through key internal promotions and strategic hires, particularly in technology leadership and diversity initiatives, while maintaining stability in its core C-suite leadership. Notable changes include new appointments for CIO and CTO.

Departures

Chris Bedi, Chris Bedi transitioned from the CIO role to a strategic advisor position within the company.

New Appointments:

Runali Rabade, Runali Rabade appointed as new Chief Information Officer.
Karen Pavlin, Karen Pavlin appointed as Chief Equity and Inclusion Officer.
Derk Lupinek, Derk Lupinek promoted to Chief Technology Officer.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow primarily utilizes the [first].[last]@servicenow.com email format for its employees. This is a common structure in many large corporations and is the most likely format for reaching ServiceNow personnel. While less common, variations like [first_initial][last]@servicenow.com might exist in specific cases or for legacy accounts, but first.last is standard.

first.last@servicenow.com

Format

jane.doe@servicenow.com

Example

90%

Success rate

News and media

ServiceNow Press RoomMay 7, 2024

ServiceNow embeds generative AI across Now Platform with new Now Assist capabilities unveiled at Knowledge 2024

At its annual Knowledge 2024 conference, ServiceNow announced major generative AI enhancements across its Now Platform. New Now Assist capabilities were introduced, designed to boost productivity, accelerate innovation, and improve user experiences for customers and employees by integrating AI directly into workflows....more

ServiceNow Investor RelationsApril 24, 2024

ServiceNow Reports First Quarter 2024 Financial Results

ServiceNow announced its financial results for the first quarter of 2024, reporting subscription revenues of $2.52 billion, marking a 25% year-over-year growth (24.5% in constant currency). The company highlighted strong customer demand for its AI-powered workflow automation solutions....more

ServiceNow BlogsMarch 6, 2024

ServiceNow’s Washington, D.C. release is Now Available

ServiceNow announced the general availability of its Now Platform Washington, D.C. release. This version introduces new AI-driven solutions, including a new top-tier Pro Plus SKU, aiming to enhance enterprise productivity, operational efficiency, and security with advanced features....more

Highperformr’s free tools for company research

Explore Employees by Region or Country

See where a company’s workforce is located, by country or region.

View Funding Details

View past and recent funding rounds with amounts and investors.

Understand Revenue Insights

Understand company revenue estimates and financial scale.

Track Active Job Openings

Track active roles and hiring trends to spot growth signals.

Review Product and Offerings

Discover what a company offers—products, platforms, and solutions.

Get SIC or NAICS Codes

Get the company’s official SIC and NAICS classifications.

Analyze Website Traffic Trends

Analyze visitor volume, engagement, and top traffic sources.

Discover Social Profiles and Engagement

Explore LinkedIn, Twitter, and other active social profiles.

Identify Top Competitors

Identify top competitors based on similar business traits.

Research and Discover Companies with Highperformr — Smarter, Faster

Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.

Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.

  • Track intent signals to find buyers who are actively in-market
  • Enrich contacts and companies instantly, no need to switch tools
  • Automate workflows to stay ahead of every change
  • Connect your CRM & tools for seamless data sync and activation

Thousands of companies, including ServiceNow, are just a search away.