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ServiceNow's Overview

Total employees23000
HeadquartersSanta Clara
Founded2003

ServiceNow (NYSE: NOW) is a leading American digital workflow company that provides cloud-based platform and solutions to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow's Now Platform® enables enterprises to digitize and automate departmental and cross-departmental workflows, improving efficiency, productivity, and user experiences. Key product areas include IT Workflows, Employee Workflows, Customer Workflows, and Creator Workflows, serving a wide range of industries globally. ServiceNow aims to make the world of work, work better for people.

Where is ServiceNow's Headquarters?

HQ Function

The headquarters serves as the central hub for ServiceNow's global operations, including executive leadership, core research and development, product strategy, and corporate functions.

Notable Features:

The Santa Clara campus features modern office buildings designed to foster collaboration and innovation, with open workspaces, employee amenities, and sustainable design elements. It often hosts customer events and technology showcases.

Work Culture:

ServiceNow's HQ culture is often described as innovative, fast-paced, and customer-focused, emphasizing teamwork, diversity, and a 'Hungry and Humble' mindset. Employees often praise the opportunities for growth and impact.

HQ Significance:

Its Silicon Valley location provides access to top tech talent, venture capital, and a vibrant ecosystem of partners and customers, reinforcing its position as a leading technology company.

Values Reflected in HQ: The headquarters' design and amenities likely reflect ServiceNow's values of innovation, collaboration, employee well-being, and customer success. Emphasis on open spaces and technology-enabled environments supports these values.

Location:

ServiceNow operates globally with offices and data centers in the Americas, Europe, Middle East, Africa (EMEA), and Asia Pacific and Japan (APJ). This widespread presence enables the company to support its diverse international customer base with localized sales, services, support, and R&D functions. Key functions supported globally include cloud platform delivery, technical support, product development, sales and marketing, and professional services, ensuring customers worldwide can leverage the Now Platform® effectively.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

ServiceNow's Global Presence

London, United Kingdom

Address: The Zig Zag Building, 70 Victoria St, London SW1E 6SQ, UK

Supports ServiceNow's growth and customer base across the UK and EMEA region, providing localized services and expertise.

Hyderabad, India

Address: Building No. H 07, Salarpuria Sattva Knowledge City, Inorbit Mall Road, HITEC City, Hyderabad, Telangana 500081, India

Drives product innovation and provides critical round-the-clock support for ServiceNow's global customers, leveraging India's strong tech talent pool.

Amsterdam, Netherlands

Address: Hoogoorddreef 5, 1101 BA Amsterdam, Netherlands

Strengthens ServiceNow's presence in mainland Europe, catering to diverse language and market needs, and ensuring data residency and privacy requirements are met.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of ServiceNow

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan 'CJ' Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Russ Elmer - General Counsel
Nick Tzitzon - Chief Strategy and Corporate Affairs Officer
Chris Bedi - Chief Digital Information Officer

Investors of ServiceNow

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group, Inc.
BlackRock, Inc.
State Street Corporation
T. Rowe Price Associates, Inc.
Fidelity Management & Research Company (FMRCo)

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits0

ServiceNow continues to strengthen its leadership team with strategic hires and transitions. Key appointments often highlight the company's focus on growth areas like AI, customer success, and diversity & inclusion.

New Appointments:

Karen Pavlin, Karen Pavlin appointed as Chief Equity and Inclusion Officer, starting January 2024.
Alanzo Blackstock, Alanzo Blackstock joined ServiceNow as Chief Customer and Partner Officer.
Jon Sigler, Jon Sigler was promoted to Senior Vice President of Platform.

Technology (Tech Stack) used by ServiceNow

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow commonly uses the [first].[last]@[companydomain.com] email format (e.g. jane.doe@servicenow.com). Variations may exist, but this is the most prevalent pattern for corporate communications.

first.last@servicenow.com

Format

jane.doe@servicenow.com

Example

85%

Success rate

News and media

ReutersApril 24, 2024

ServiceNow Q1 results beat, company lifts annual subscription revenue forecast

ServiceNow reported first-quarter results that surpassed Wall Street expectations and raised its full-year subscription revenue forecast, driven by strong demand for its AI-powered workflow automation products....more

ServiceNow Press ReleaseApril 9, 2024

ServiceNow to Acquire 4Industry to Boost Smart Factory Capabilities

ServiceNow announced its agreement to acquire 4Industry, a Netherlands-based partner whose manufacturing technology application is built on the Now Platform. This acquisition aims to enhance ServiceNow's operational technology (OT) management capabilities for smart factories....more

ServiceNow Press ReleaseFebruary 7, 2024

ServiceNow, Hugging Face, and NVIDIA Release StarCoder2, a Family of Open LLMs for Code Generation

ServiceNow, in collaboration with Hugging Face and NVIDIA, announced the release of StarCoder2, a family of open-access large language models (LLMs) for code generation, aiming to advance responsible AI development....more

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